We understand that having loved ones by your side can help with your healing and care. We kindly ask that all visitors refrain from taking photos and videos, and that everyone treats our staff and others with respect. Disruptive behavior will not be tolerated, and those involved in such behavior may be asked to leave.

To protect the well-being of our patients and employees, we ask that you observe the following policies:

  • Wash your hands before entering and leaving the patient’s room

  • Ask before bringing flowers, perfumes, balloons, and food or drinks that may disrupt other patients

  • Observe all “No visitors,” “Isolation” and other signage

  • Respect the need for a quiet healing environment

  • Silence cell phones

  • Do not share patient items, such as dishes and towels

  • Do not bring these items onto hospital premises:

    • Furnishings

    • Alcoholic beverages

    • Non-prescribed narcotics or illegal substances

    • Firearms, explosives, illegal knives or other prohibited weapons

  • Visitation will be prohibited for the following reasons:

    • Interference with patient care

    • Infection control issues

    • Court orders restricting contact

    • Disruptive, threatening or violent behavior

    • Patient’s need for rest or visitor restrictions

Visitors are welcome and encouraged in all of our hospital and care sites during visiting hours. To promote healing and safety, some units may have further visitor restrictions, including the number of visitors you can have at one time.

Lakeside Hospital

Visiting hours are based on each patient’s condition. Lakeside Hospital’s main entrance is open 6 a.m. to 6 p.m., Monday through Friday. After 6 p.m., access to the hospital is available through the emergency department.

One visitor is allowed to stay overnight if the patient agrees.

Patients Medical Center

Visitors are important members of our patients’ health care team. To facilitate patient care, all visitors must have a hospital badge.

  • Hospital-wide visiting hours are 24/7, subject to limitations or restrictions. 

  • One overnight guest is allowed if the patient agrees. Please notify your patient’s nurse if you intend to stay overnight. 

  • Pediatric patients must have an adult family member with them at all times. Waiting areas are not intended for overnight stays.

  • Free parking is available

Springwoods Village Hospital

Visitors are important members of our patients’ health care team. To facilitate patient care, all visitors must have a hospital badge.

  • Hospital-wide visiting hours are 24/7, subject to limitations or restrictions. 

  • One overnight guest is allowed if the patient agrees. Please notify your patient’s nurse if you intend to stay overnight.Pediatric patients must have an adult family member with them at all times. Waiting areas are not intended for overnight stays.

  • Free parking is available

Sugar Land Hospital

Visiting hours at St. Luke’s Health – Sugar Land Hospital are 5 a.m. to 9 p.m., daily. Patients have the right to accept or refuse visitors. Please limit the number of visitors in a patient’s room. 

  • Large groups should use the designated waiting areas and take turns visiting. 

  • All patients and visitors are expected to follow hospital rules and respect the privacy and well-being of other patients. 

  • Children under the age of 16 should be supervised at all times. Please do not allow sick children to visit a patient.
  • Visitation will be restricted if the patient requests or if it becomes clinically necessary.

 ICU visiting guidelines

  • Visitors are allowed between 5 a.m. – 9 p.m. daily.

  • No visitors are allowed during shift changes: 6–8 a.m. and 6–8 p.m.

  • Up to two visitors (age 12 and older) are allowed in an ICU room at a time.

  • For patients at the end of life, age and time limits may be adjusted.

  • No food or drinks are allowed in the ICU.

Overnight guests (9 p.m. – 5 a.m.):

  • Up to two adult guests are allowed to stay overnight in a patient room.

  • No children are allowed overnight.

  • Bring your ID and get a visitor badge at the security desk (first floor rotunda).
  • Waiting rooms are not available for overnight stays.

If a patient is admitted after hours:

Stop by the security desk for a visitor badge to accompany them.

The Vintage Hospital

Visiting hours at St. Luke’s Health – The Vintage Hospital are 5 a.m. to 8 p.m., daily.

  • A visitor badge must be obtained and worn by all visitors at all times while inside the hospital building.  

  • When visiting between the hours of 8 p.m. and 5 a.m., visitors must check in with security personnel stationed at the main lobby information desk for an overnight visitor's armband.
  • Free parking is available.

The Woodlands Hospital

St. Luke’s Health – The Woodlands Hospital welcomes visitors 24/7.

  • One visitor is allowed to stay overnight in non-critical areas if the patient agrees.

  • Pediatric patients must have an adult family member with them at all times. 

  • The neonatal intensive care unit (NICU) is closed to visitors during shift changes, 6:30-7:30 a.m. and 6:30-7:30 p.m.

  • Waiting areas are not intended for overnight stays.

  • We provide free parking in both the garage and surface lots. We also offer valet parking.

St. Luke’s Health offers communication aids for our disabled patients, including those who are who are deaf, hard of hearing or blind with the following (at no additional cost):

  • Qualified sign language interpreters

  • Telecommunication devices (TTY/TDD)

  • Readers for the blind and large print materials for the visually impaired

If you require assistance, please inform the registrar or your nurse.  

You also may find useful information at:

Learn more

Our spiritual care teams are available 24/7 at all St. Luke’s Health facilities to help meet the emotional and spiritual needs of our patients and their families. Please contact a member of your care team if you need to speak with someone from the spiritual care department. For an area of solace, our hospital chapels offer a place of reflection and prayer for all faiths. Each St. Luke’s Health chapel is open to all. Ask any member of our hospitals’ staff for chapel locations.

Learn more

We’re committed to keeping you safe during your care. Here are key safety goals and how you can help:

  • Patient identification: Give complete and accurate information when you check in. You’ll be asked to confirm your name and date of birth often—this is for your safety.

  • Surgery site verification: Take an active role in confirming your identity and the procedure you’re having.

  • Medication safety: Tell your care team about all medications you take, including prescriptions, over-the-counter drugs and supplements.

  • Infection prevention: Let us know if you have symptoms like a fever, cough or rash.
  • Clear communication: Be honest and detailed about your medical history. It helps us provide the best care.
  • Preventing falls: Let your care team know if you’ve had any recent falls, feel dizzy or have trouble with balance.

Our hospitals are focusing on improving the safety and quality of our care. Focused performance improvements include Acute Care and Ambulatory Care Patient Experience; Sepsis Mortality; 7-Day Readmissions; Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile; Patient death or serious injury associated with a fall while being cared for in a healthcare setting; and Stage 3, Stage 4, and unstageable pressure ulcers acquired after admission/presentation to a health care setting. Visit the Hospital Compare website for measurable results of our efforts.

If you have a concern about your safety or quality of care, speak with your nurse, physician or another caregiver. You also may ask for a patient services representative.

 

We want you to feel at home during your stay, and having your personal items can help. We recommend that you leave valuables at home. Our staff is ready to assist you and help you store your belongings.

Here’s what to bring and tips for keeping your items safe:

  • Only bring essential items such as eyeglasses, contact lenses, hearing aids, grooming devices, dentures and any necessary medical equipment (walkers, canes, prostheses or wheelchairs).

  • Comfort items like pajamas, slippers and sweaters can make your stay more comfortable. You are responsible for personal belongings that you choose to wear or keep in your room.
  • Leave all valuable items, such as jewelry, electronics, cash, credit cards and important documents, at home or have someone take them home for you. If that's not possible, our friendly staff will gladly secure them.

While we will do our best to assist you, we are not responsible for lost or damaged belongings unless they've been given to our staff for safekeeping. We’ll take care of the details so you can focus on your recovery.

 

St. Luke’s Health complies with all applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability or sex. Everyone deserves access to high-quality care, and we are committed to ensuring an inclusive and welcoming environment for all. Our goal is to make sure every patient receives the care and support they need, regardless of language or ability.

If you have a concern or complaint during your stay, talk to your nurse or any hospital staff member. 

Civil rights complaints

If your complaint involves discrimination, you can file a written complaint. Include your name, address, a description of what happened and what outcome you’re seeking. Send it to:

St. Luke’s Health
Attn: Region Corporate Responsibility Officer
P.O. Box 20269, MC 3-121
Houston, TX 77225-0269
Phone: (832) 355-7193

You may also contact:

Texas Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347
Fax: (512) 834-6653
Email: hfc.complaints@dshs.state.tx.us
Complaint hotline: (888) 973-0022

U.S. Department of Health and Human Services, Office for Civil Rights
1301 Young St., Suite 1169
Dallas, TX 75202
Phone: (800) 368-1019 or (800) 537-7697 (TDD)
Fax: (214) 767-0432
Website: hhs.gov/ocr/civilrights/complaints

For more information about your rights, contact The Joint Commission.

Learn more

You have the right to plan ahead for your medical care. This includes choosing the treatments you want—or don’t want—before you need them. You can also choose someone to make decisions for you if you're unable to do so. This is called an advance directive. Common types include:

  • Directive to physicians

  • Medical power of attorney

  • Out-of-hospital Do-Not-Resuscitate (DNR) order

What to expect:

  • When you're admitted, we'll ask if you have an advance directive or need help creating one.

  • If you already have one, please bring a copy so we can add it to your medical record and review it with you or your decision-maker.

  • Your care and treatment will not depend on whether you have an advance directive.

  • If you’re treated in an outpatient area (like a clinic, ER or sleep center), you will be resuscitated during a cardiac or breathing emergency unless you have a valid out-of-hospital DNR order or wear a DNR bracelet or necklace approved by the State of Texas.

You have the right to speak up about ethical issues related to your care. This includes questions about your ability to make decisions, end-of-life care or following your advance directive.

You, your family, decision-maker or care team can ask for help by requesting an ethics consultation. To do so, talk to your doctor, nurse or any member of the hospital staff. Everyone involved in your care is encouraged to share concerns and work together to find the best path forward.

Visitors at Sugar Land Hospital, The Vintage Hospital and The Woodlands Hospital can place orders online for free same-day delivery from the gift shop directly to patients in the hospital. Phone orders are welcome and available during gift shop operating hours. No additional charge or minimum purchase are required for hospital deliveries. For your convenience, we accept cash, MasterCard, Visa, Discover and American Express.

To place an order, call (877) 887-3200 or visit our convenient online shops:

Personal computers and mobile devices can be used within any St. Luke’s Health facility. Simply connect to our wireless guest network and select “Get Connected” from the list of wireless networks to launch your web browser. Read the “Terms and Conditions of Use” and select “Connect” for access. Our guest Wi-Fi connections are unrestricted and unencrypted for Internet-only use.

St. Luke’s Health is committed to promoting a healthy healing environment for our patients, visitors and community. To support this effort, all tobacco products are prohibited at hospitals, emergency rooms and Baylor St. Luke’s Medical Group offices—including sidewalks and parking lots. Electronic e-cigarettes are also prohibited.