St. Luke's Health - Lakeside Hospital - The Woodlands, TX

St. Luke’s Health offers an online patient record request tool, which is easy to use and free. If you prefer to pick up your medical records in person, you must complete a medical authorization form and bring it or mail it to Lakeside Hospital.

St. Luke’s Health – Lakeside Hospital
Health Information Management
Mail Code 9-405
17400 St. Luke's Way
The Woodlands, TX 77384
(936) 266-9160

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We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

View accepted insurance plans

We offer secure online access to your health information, making it easier and more convenient to manage your care. With MyChart, you can communicate with your doctor, access test results, request prescription refills and manage appointments.

Log in to MyChart

We offer several convenient ways to pay your hospital bill—so you can choose the option that works best for you. Use our online bill pay tool to pay your bill quickly and securely, or pay by phone, mail or in person at St. Luke’s Health – Lakeside Hospital.

If you have any questions about your bill, our Patient Financial Services team is here to help. Please call us at (832) 355-3081 or read our billing FAQs for more details.

Read billing FAQs

St. Luke’s Health offers communication aids for our disabled patients, including those who are who are deaf, hard of hearing or blind with the following (at no additional cost):

• Qualified sign language interpreters

• Telecommunication devices (TTY/TDD)

• Readers for the blind and large print materials for the visually impaired

If you require assistance, please inform the registrar or your nurse.  You also may find useful information at:

• Hearing Loss Association of Houston

• Hearing Loss Association of America

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At St. Luke’s Health, we are dedicated to ensuring you have an excellent health care experience. As a patient, you can make your care safer by being an active, involved and informed member of your health care team. Talk to your care team if you have questions or concerns. Our hospital team is here to address any concerns you or your family may have.

At St. Luke's Health – Lakeside Hospital, we invite you to become a vital part of our hospital community through our volunteer services. By joining our volunteer family, you’ll help support our commitment to providing exceptional, compassionate care—nurturing the well-being of our patients in body, mind, and spirit.

Apply today

Yes. All patients must register at St. Luke's Health – Lakeside Hospital.

Before you are admitted, we will contact you to gather information about you and your insurance coverage. We also will discuss the estimated portion of your bill that will be your responsibility. If you have not been contacted within two days of your procedure, please call Patient Access Services at (936) 266-9000.

Some insurance plans require precertification or authorization 24 hours prior to hospitalization (even for an emergency admission). Check your insurance card for instructions. If precertification is required, you or a family member should contact your insurance provider as soon as possible to avoid delays.

The preadmission process involves setting up your account with your insurance information, completing a nursing interview and assessment and undergoing any required tests, such as lab work or an EKG. If your procedure involves anesthesia, additional tests may be needed. 

To schedule your preadmission or lab testing, call (936) 266-9001 to speak to a preadmission testing (PAT) representative. On the day of your visit, please check in at the main registration area, where a receptionist will direct you to the preadmission area.

Preadmission hours:

• Monday – Friday, 8 a.m. - 4:30 p.m.

Personal computers and mobile devices can be used within any of St. Luke’s Health hospitals. Simply connect to our wireless guest network and select “Get Connected” from the list of wireless networks to launch your web browser. Read the “Terms and Conditions of Use” and select “Connect” for access. Our guest Wi-Fi connections are unrestricted and unencrypted for Internet-only use.

St. Luke’s Health is committed to promoting a healthy healing environment for our patients, visitors, and community. To support this effort, all tobacco products are prohibited on our campuses, including sidewalks and parking lots. Electronic “e-cigarettes” also are prohibited.

Each patient is unique, and your physician is best suited to understand your specific needs. It's important to follow their instructions carefully. However, the following steps are generally recommended prior to a procedure::

• Do not eat or drink after midnight before your procedure, or as directed by your physician. Avoid swallowing water when brushing your teeth.

• Shower or bathe as usual the night before or morning of your procedure. Use antiseptic soap if instructed, and avoid perfumes, lotions or powders.

• Do not bring valuables, including jewelry, wallets or purses, to the hospital.

• Wear loose-fitting clothes or pajamas. For knee surgery, shorts are recommended.

• Provide your physician with a list of all medications, including herbal supplements and vitamins. Your physician will provide any necessary medications during your stay.

• Limit or avoid smoking before your procedure. Smoking is not allowed on hospital grounds.

• Notify your physician if you develop a sore throat, cold, fever or other symptoms before your procedure.

When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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