St. Luke's Health - Sugar Land Hospital - Sugar Land, TX

St. Luke’s Health offers an online patient record request tool, which is easy to use and free. If you prefer to pick up your medical records in person, you must complete a medical authorization form and bring it or mail it to Sugar Land Hospital.

St. Luke’s Health – Sugar Land Hospital
Health Information Management
Mail Code 8-332
1317 Lake Pointe Parkway
Sugar Land, TX 77478
(281) 637-8147

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We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

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We offer secure online access to your health information, making it easier and more convenient to manage your care. With portal access, you can communicate with your doctor, access test results, request prescription refills and manage appointments. We’re here to simplify your health care journey and put your needs first.

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We offer several convenient ways to pay your hospital bill—so you can choose the option that works best for you. Pay securely online by phone, by mail or in person at St. Luke’s Health – Sugar Land Hospital.

If you have any questions about your bill, our Patient Financial Services team is here to help. Please call us at (832) 355-3081.

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Yes. All patients must register at St. Luke’s Health – Sugar Land Hospital. Your physician will determine whether your stay is inpatient or outpatient.

Yes. We will contact you before your admission to collect your information and discuss your insurance coverage. If you haven’t heard from us at least two days before your procedure, please call Patient Access Services at (281) 637-7100.

Some insurance plans require precertification. Check your insurance card for instructions. If precertification is required, you or a family member should contact your insurance provider as soon as possible—even for emergency admissions.

We’ll set up your account, review your insurance, conduct a nursing interview and assessment, and complete any required testing (like labs or EKGs). Additional tests may be needed if your procedure involves anesthesia.

Preadmission services are open Monday–Friday, 8 a.m. to 6 p.m. For more information or to schedule preadmission testing, call (281) 637-7251.

When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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