"Air Traffic Control" Virtual Care Program

Dr. Alisahah Cole and Royal Tuthill explain their “air traffic control” virtual care program which helps vulnerable patients navigate the best opportunities to receive the finest care possible.

Today’s focus is on caring for the vulnerable. CommonSpirit and Docent Health’s program to help underserved communities will have you at hello. Are we talking about client-facing technology? Are we putting something on a phone? Are we talking about technology that’s connecting housing, transportation and education needs? Dr. Alisahah Cole from CommonSpirit and Royal Tuthill from Docent Health join us to explain their “air traffic control” virtual care program which helps vulnerable patients navigate the best opportunities to receive the finest care possible. In the words of Dignity Health’s hello humankindness campaign “Aim for nothing less than to inspire change in health care that leads to more empathy, listening, and respect.”

Key Points:

● CommonSpiritt and Docent Health are expanding their virtual care navigator program to build on the program’s success in improving health outcomes for maternity and orthopedic patients [00:09:01]
● CommonSpirit Health Closes Care Gaps with Personalized, Community-Based Care Navigation in Partnership with Docent Health
● The program’s technology enables the scaling of teams, care managers, social workers and community health workers [00:13:15]
● AI capabilities help scale communications to understand when it’s appropriate for a human to intervene [00:16:15]
● How do we make sure we don’t put any additional burdens on our frontline clinical staff? [00:18:55]
● Excellent results including decreasing the length of stay and decreasing readmission [00:19:30]