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CHI Memorial Patient Portal FAQs

Find answers to frequently asked questions regarding the recent changes to the Patient Portal experience for CHI Memorial patients.

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CommonSpirit Patient Portal FAQs

What is the CommonSpirit Patient Portal?

The CommonSpirit Patient Portal is our new, secure online tool that lets you take charge of your health — anytime, anywhere. You can view test results, message your care team, pay bills and more. You can access the portal from your computer or download the CommonSpirit App on your phone from the App Store (iPhone) or Google Play (Android).

Why is CHI Memorial making this change?

We know the health care environment is complicated — but your experience with your health information doesn't have to be. This new tool is designed to simplify and improve your experience through one single, secure destination to manage your health online. This new platform is designed to be intuitive and user-friendly, making it easier than ever to view test results, communicate with your care team and more.

Do I need to create a new account?

  • If you currently use MyChart, you can use your existing username and password when logging into the new patient portal. There’s no need to set up a new account.

  • If you currently use the FollowMyHealth portal, you still have access to view your past health information in FollowMyHealth, but all other tools and features within the portal are no longer available. Please sign up for a new account with the CommonSpirit Patient Portal here. The CommonSpirit Patient Portal will guide you through the process of setting up your username and password.

  • If you have never used a patient portal, you will need to create a new account. Please sign up for a new account with the CommonSpirit Patient Portal here. The CommonSpirit Patient Portal will guide you through the process of setting up your username and password.

  • The NextGen portal used to manage care with Chattanooga Heart Institute is not changing at this time. You will continue to access your health information related to your Chattanooga Heart Institute care through the NextGen portal.

What does this mean for my medical records and health information?

We are committed to ensuring you have continued access to your health information as we make this transition to the new patient portal. Here’s what you need to know:

  • Your health information from CHI Memorial hospital visits or hospital stays has automatically transferred to the new patient portal.

  • Your health information from CHI Memorial doctor’s offices and clinic visits will be available in the new CommonSpirit Patient Portal following your next appointment. In the meantime, your doctor still has full access to your records and you can call the doctor’s office for help managing appointments, test results or other questions. 

What can I do in the new portal?

You can:

  • Manage appointments with your established providers 

  • Complete pre-check-in tasks

  • View your recent medical records and test results

  • Communicate securely with your care team

  • Request prescription refills

  • Pay your bills online

  • Access your After-Visit Summary (AVS)

  • Complete post-visit questionnaires

Is the portal safe and secure?

Yes. We take your privacy very seriously. The CommonSpirit Patient Portal uses industry-standard technology and security measures to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access. 

Where can I download the mobile app?

You can download the CommonSpirit App for free from the App Store (for iPhone) or on Google Play (for Android). Search for “CommonSpirit – GA/KY/TN/TX ” to find the app quickly.

Will my provider or care team change?

No. Your care team remains the same CHI Memorial team you know and trust. The new portal is simply a better way to stay connected with them.

What if I don't have a computer or smartphone, or I'm not comfortable using technology?

We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your provider's office directly. You can request a printed copy of your After Visit Summary and complete any necessary questionnaires over the phone. We are committed to ensuring that everyone has access to the care they need, regardless of their technological abilities and preferences.

Why am I receiving messages and notifications from CommonSpirit Health?

To ensure a unified experience across all of your care, the new patient portal will reflect the CommonSpirit brand. This means some of your messages and notifications, such as important reminders and test results, may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on.

What is CommonSpirit Health?

CHI Memorial has been a member of CommonSpirit Health since 2019. CommonSpirit is one of the nation’s largest nonprofit health care organizations. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, we aim to deliver a healthier future for all, inspired by faith, driven by innovation, and powered by humankindness.

I still have questions. Where can I get help?

We’re here for you! You can:

What happens to my FollowMyHealth Account?

You still have access to view your health information in FollowMyHealth, but all other tools and features within the portal are no longer available. Your past health information in FollowMyHealth will be available in the new CommonSpirit Patient Portal following your next appointment.

Will I need to set up a new account with the new CommonSpirit Patient Portal?

Yes, you will need to make a new account for the CommonSpirit Patient Portal. Then, after your next visit with your provider, your past health information will be transferred to your new CommonSpirit Patient Portal account.

What if I need help managing my care before my next appointment with my provider? 

Your doctor still has full access to your records and health information. You can always call your doctor’s office for help managing appointments, test results or other questions. For prescription refills, we recommend calling your pharmacy.

If I am using the CHI Memorial MyChart portal today, do I need to create a new account for the new portal?

No. You will use the same username and password you use today to log into the CommonSpirit Patient Portal. Your health information from your hospital visits will be transferred seamlessly to the new patient portal. Your health information from CHI Memorial doctor’s offices and clinic visits will be available in the new CommonSpirit Patient Portal following your next appointment.

How is the new CommonSpirit Patient Portal different from the MyChart portal I use today?

The new CommonSpirit Patient Portal offers the same secure, convenient access to your health information that you’re used to. The portal will have a refreshed look that reflects CHI Memorial’s association with CommonSpirit Health. 

Will my health information from my CHI Memorial MyChart portal be transferred to the new portal?

Yes. Your medical records have been seamlessly transferred to the new CommonSpirit Patient Portal. Any new updates or messages from your doctor will appear in the new patient portal.

Can I continue using the standard MyChart app?

Yes. However, for a more seamless experience, we recommend you remove the older app and install the new CommonSpirit Patient Portal Mobile App. 

To uninstall your older app:

To remove on iPhone:

  • Find the MyChart icon on your home screen

  • Tap and hold the app icon until a menu appears

  • Select Remove App

  • Tap Delete App to confirm.

To remove on Android: 

  • Open your app drawer and locate MyChart

  • Tap and hold the app icon

  • Drag it to the Uninstall option that appears or tap Uninstall in the menu

  • Confirm the uninstallation

You can download the CommonSpirit App for free from the App Store (for iPhone) or on Google Play (for Android). Search “CommonSpirit – GA/KY/TN/TX ” to find the app quickly.

How do I uninstall previous patient portal apps?

To remove on iPhone:

  • Find the MyChart or My OneCare icon on your home screen

  • Tap and hold the app icon until a menu appears

  • Select Remove App

  • Tap Delete App to confirm.

To remove on Android: 

  • Open your app drawer and locate MyChart or My OneCare 

  • Tap and hold the app icon

  • Drag it to the Uninstall option that appears or tap Uninstall in the menu

  • Confirm the uninstallation

What happens if I currently use the NextGen Portal?

The NextGen patient portal is not changing at this time. You will continue to access health information related to your Chattanooga Heart Institute care through the NextGen portal.

Checking In for Appointments

Can I check in for appointments through the patient portal or app?

Yes. When you access the patient portal through the mobile app or your web browser, you will see an option to check in for an upcoming appointment. You may also receive notifications about pre-check-in tasks through the patient portal and/or via text message, depending on the communication preferences you have selected in your patient portal settings. Please note that you may still be asked to check in when arriving for an appointment. 

What kind of information will I need to provide during the pre-check-in process?

You may be asked to verify your insurance information, update your medication list, complete health questionnaires and review/sign consent forms during the pre-check-in process. Please note that you may still be asked to check in when arriving for an appointment. 

Is it required to complete pre-check-in tasks before my appointment?

While it's not required, completing pre-check-in tasks before your appointment will save you time at the office and allow us to better prepare for your visit. If you don't have time to complete pre-check-in tasks before your appointment, don't worry. You can still complete the necessary steps upon arrival for your appointment. 

What happens when I arrive for my appointment?

You can check in at the front desk or use one of our convenient kiosks. Our staff will be available to assist you with the check-in process.

After-Visit Summary

How do I access my After-Visit Summary (AVS) after my appointment?

You will receive a notification when your After-Visit Summary is available in the CommonSpirit Patient Portal and mobile app. Log in and select "View After Visit Summary" under your most recent appointment. If you don't see your AVS in the portal right after your visit, please check back later, as it may take some time for the AVS to be processed and uploaded. If it's still not available after a reasonable amount of time, contact your provider's office.

What if I have questions about the information in my After-Visit Summary (AVS)? 

Non-urgent medical questions may be submitted through the patient portal or by contacting your clinic or care facility directly. If you need an immediate answer or have an urgent request, please call your clinic or care facility.

Will I receive any questionnaires after my visit?

You may receive a notification about a new questionnaire related to your visit or hospital stay in the patient portal and mobile app. Please complete the questionnaire to help us improve our services

Provider Messaging

When can I message my provider? 

For CHI Memorial Clinic Patients: Once you have completed your first appointment visit using the new patient portal, you will be able to message your providers directly. To ensure you are able to receive messages electronically, please complete the pre-registration form at the time of your scheduled appointment.

For CHI Memorial Hospital Patients: Our acute care providers, such as those in our emergency department, urgent care, and inpatient hospital, do not utilize the patient portal as a primary communication tool. After discharge, you will most likely be referred back to your primary care provider, who will use secure messaging. 

Prescriptions

Can I use the portal to view my prescribed medications? 

Medications from CHI Memorial hospital visits or stays have been automatically transferred to the new CommonSpirit Patient Portal. Medications from your CHI Memorial doctor’s office or clinic will be transferred to the portal after your next appointment. 

Can I request a refill of my prescription through the portal or mobile app? 

Once your prescriptions appear in the CommonSpirit Patient Portal, you can request refills in the portal. In the meantime, please contact your pharmacy to refill a prescription.

Billing

How do I pay an outstanding bill on the CommonSpirit Patient Portal?

For CHI Memorial hospital visits or stays, you can log into your CommonSpirit Patient Portal online or through the CommonSpirit App. Follow the online instructions for paying your bill:

  • Navigate to the View Bill option.

  • Once you click on View/Pay Bill, your account information will be displayed, including open visits with balances, total balance owed and itemized and monthly statements. 

For CHI Memorial clinics or doctor’s offices, bills for services provided after June 28, 2025 can be paid using the new CommonSpirit Patient Portal online or through the CommonSpirit App. For bills for services prior to June 28, 2025, please reach out as follows regarding bills:

  • For Memorial Medical Group, call 833-513-3903

  • For Chattanooga Heart Institute, call your doctor’s office directly

  • For CHI Memorial Outreach Lab, click here

Notice: "Find a Doctor" is provided by CommonSpirit Health as a convenience to you. The information on each participating doctor is submitted to CommonSpirit Health by each doctor and is not independently verified by CommonSpirit Health. Each doctor is solely responsible for the completeness and accuracy of the information listed about him or her. CommonSpirit Health is not responsible for any loss or damages caused by your reliance on the doctor information contained on Find a Doctor. You should telephone the doctor's office in advance to verify the accuracy of the information.