St. Joseph Health Patient Portal FAQs

We’ve launched the CommonSpirit Patient Portal to streamline how you access your health information and manage your care with St. Joseph Medical Group.

Please note: St. Joseph Health hospitals are not transitioning at this time.

You can expect the same secure, convenient access to your health information with a refreshed look that reflects St. Joseph Medical Group’s association with CommonSpirit Health.

Our goal is to make this transition as seamless as possible for you. Please find answers to commonly asked questions below.
 

Frequently Asked Questions:

What is the CommonSpirit Patient Portal?

The CommonSpirit Patient Portal is our secure online tool that lets you take charge of your health — anytime, anywhere. You can view test results, message your care team, pay bills and more. You can access the patient portal online or download the CommonSpirit Mobile App on your phone from the App Store (iPhone) or Google Play (Android).     

Why is St. Joseph Medical Group making this change?

We know the health care environment is complicated — but your experience with your health information doesn't have to be. This tool is designed to simplify and improve your experience through one single, secure destination to manage your health online. This platform is designed to be intuitive and user-friendly, making it easier to view test results, communicate with your care team and more.

Do I need to create a new account?

Yes. You will need to register for a new account in the CommonSpirit Patient Portal, even if you currently use MyChart. Please sign up for a new account on the CommonSpirit Patient Portal. You will be guided through the process of setting up your username and password.

If you have used MyChart before, you will still have access to your past health information in your eCW MyChart.

What does this mean for my medical records and health information?

We are committed to ensuring you have continued access to your health information as we make this transition to the CommonSpirit Patient Portal. Here’s what you need to know:

• Your health information from St. Joseph Medical Group doctors’ offices and clinic visits has automatically transferred to the CommonSpirit Patient Portal, if you have created an account. 

• Your doctors still have full access to your records, and you can always call your doctor’s office to manage appointments, get test results or ask questions. 

What can I do in the new portal?

The CommonSpirit Patient Portal is a great tool to help you manage your health - anytime, anywhere. You can use the portal to:

• Schedule and manage appointments with established providers 

• Complete pre-check-in tasks

• Carry your health history and information in your pocket 

• View recent medical records and test results

• Communicate securely with your care team

• Request prescription refills

• Pay bills online

• Access After-Visit Summaries (AVS)

• Complete post-visit questionnaires

• Easily utilize the extended Find a Doctor & Find a Location functionality to support your care needs

The CommonSpirit Patient Portal is your one-stop shop for any care you receive from St. Joseph Medical Group (CommonSpirit). Now you can easily connect to our nation-wide network of care, wherever you are. Your records and information travel with you to any CommonSpirit location across the nation.

Is the portal safe and secure?

Yes. Your privacy is our top priority. The CommonSpirit Patient Portal uses industry-standard technology and security measures to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access. 

Where can I download the mobile app?

You can download the CommonSpirit Mobile App for free from the App Store (for iPhone) or on Google Play (for Android). Search for “CommonSpirit - AR/GA/KY/TN/TX” to find the app quickly.

Will my provider or care team change?

No. Your care team remains the same St. Joseph Medical Group team you know and trust. The new portal is simply a better way to stay connected with them.

What if I don't have a computer or smartphone, or I'm not comfortable using technology?

We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your provider's office directly. You can request a printed copy of your After Visit Summary and complete any necessary questionnaires over the phone. We are committed to ensuring that everyone has access to the care they need, regardless of their technological abilities and preferences.

Why am I receiving messages and notifications from CommonSpirit Health?

To ensure a unified experience across all of your care, the patient portal will reflect St. Joseph Medical Group’s association with the CommonSpirit brand. This means some of your messages and notifications, such as important reminders and test results, may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on.

What is CommonSpirit Health?

St. Joseph Medical Group has been a member of CommonSpirit Health since 2019. CommonSpirit is one of the nation’s largest nonprofit health care organizations. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, we aim to deliver a healthier future for all, inspired by faith, driven by innovation, and powered by humankindness.

I still have questions. Where can I get help?

We’re here for you! You can:

• Visit the CommonSpirit Patient Portal for more FAQs and support.

• Contact us through the Contact Us page:

  • For Web

  • For Mobile

• Call our help line at (844) 528-8383.

For Current MyChart Users

If I am using the St. Joseph Medical Group MyChart portal today, do I need to create a new account for the new portal?

Yes. You will need to register for a new account in the CommonSpirit Patient Portal. You can access your health information from St. Joseph Medical Group offices and clinics in the CommonSpirit Patient Portal, once you create an account.      

How is the CommonSpirit Patient Portal different from the MyChart portal I use today?

The CommonSpirit Patient Portal offers the same secure, convenient access to your health information that you’re used to. The portal will have a refreshed look that reflects St. Joseph Medical Group’s association with CommonSpirit. 

Will my health information from my St. Joseph Medical Group MyChart portal be transferred to the new portal?

Yes. Your medical records have automatically transferred to the CommonSpirit Patient Portal and will be available once you create an account. Any new updates or messages from your doctor will appear in the new patient portal.

Can I continue using the standard MyChart app?

Yes. You still have access to view your past health information in your eCW MyChart. However, for a more seamless experience, we recommend you remove the older app and install the CommonSpirit Mobile App.

You can download the CommonSpirit App for free from the App Store (iPhone) or on Google Play (Android). Search “CommonSpirit - AR/GA/KY/TN/TX” to find the app quickly.

How do I uninstall previous patient portal apps?

To remove on iPhone:

• Find the eCW MyChart icon on your home screen

• Tap and hold the app icon until a menu appears

• Select Remove App

• Tap Delete App to confirm.

To remove on Android: 

• Open your app drawer and locate eCW MyChart  

• Tap and hold the app icon

• Drag it to the Uninstall option that appears or tap Uninstall in the menu

• Confirm the uninstallation

For Current eCW MyChart Portal Users

What happens to my eCW MyChart Account?

You still have access to view your health information in your eCW MyChart Account. Your past health information will be available in the CommonSpirit Patient Portal once you create an account.

Will I need to set up a new account with the CommonSpirit Patient Portal?

Yes, you will need to make a new account for the CommonSpirit Patient Portal. Your medical records have automatically transferred to the CommonSpirit Patient Portal and will be available once you create an account. 

What if I need help managing my care before my next appointment with my provider? 

Your doctor still has full access to your records and health information. In addition, you can always call your doctor’s office to manage appointments, get test results or with questions. For prescription refills, we recommend calling your pharmacy.

Using the new portal/app

Checking in for appointments

Can I check in for appointments through the patient portal or mobile app?

Yes. When you access the patient portal through the mobile app or your web browser, you will see an option to check in for an upcoming appointment. You may also receive notifications about pre-check-in tasks through the patient portal and/or via text message, depending on the communication preferences you have selected in your patient portal settings. Please note that you may still be asked to check in when arriving for an appointment. 

What kind of information will I need to provide during the pre-check-in process?

You may be asked to verify your insurance information, update your medication list, complete health questionnaires and review/sign consent forms during the pre-check-in process. Please note that you may still be asked to check-in when arriving for an appointment. 

Is it required to complete pre-check-in tasks before my appointment?

While it's not required, completing pre-check-in tasks before your appointment will save you time at the office and allow us to better prepare for your visit. If you don't have time to complete pre-check-in tasks before your appointment, don't worry. You can still complete the necessary steps upon arrival for your appointment. 

What happens when I arrive for my appointment?

You can check in at the front desk or use one of our convenient kiosks, if available. Our staff will be available to assist you with the check-in process

Accessing my after-visit summary

How do I access my After-Visit Summary (AVS) after my appointment?

You will receive a notification when your After-Visit Summary is available in the CommonSpirit Patient Portal and Mobile App. Log in and select "View After Visit Summary" under your most recent appointment. If you don't see your AVS in the portal right after your visit, please check back later, as it may take some time for the AVS to be processed and uploaded. If it's still not available after a reasonable amount of time, contact your provider's office.

What if I have questions about the information in my After-Visit Summary (AVS)? 

Non-urgent medical questions may be submitted through the patient portal or by contacting your clinic or care facility directly. If you need an immediate answer or have an urgent request, please call your clinic or care facility.

Will I receive any questionnaires after my visit?

You may receive a notification about a new questionnaire related to your visit or hospital stay in the patient portal and mobile app. Please complete the questionnaire to help us improve our services

Messaging my provider      

When can I message my provider? 

Once you have completed your first appointment visit using the patient portal, you will be able to message your providers directly. To ensure you are able to receive messages electronically, please complete the pre-registration form at the time of your scheduled appointment.

Managing my prescriptions

Can I use the portal to view my prescribed medications? 

Yes. Medications from St. Joseph Medical Group have been automatically transferred to the CommonSpirit Patient Portal

Can I request a refill of my prescription through the portal or mobile app? 

Yes. Once your prescriptions appear in the CommonSpirit Patient Portal, you can request refills. In the meantime, please contact your pharmacy to refill a prescription.

Managing a bill

How do I pay an outstanding bill on the CommonSpirit Patient Portal?

You can log into your CommonSpirit Patient Portal online or through the CommonSpirit Mobile App. Follow the online instructions for paying your bill:

• Navigate to the View Bill option.

• Once you click on View/Pay Bill, your account information will be displayed, including open visits with balances, total balance owed and itemized and monthly statements.