St. Luke’s Memorial Patient Portal FAQs

What is changing in how I manage my health information?

Starting November 1, Baylor St. Luke's Medical Group, a member of CommonSpirit Health, is moving to a new patient portal and app. This tool is designed to streamline how you access your health information and manage your care with Baylor St. Luke's Medical Group all in one place. Once available, you’ll be able to access the CommonSpirit Patient Portal through our website at https://patientportalsouth.commonspirit.org/PRD/or by downloading the CommonSpirit Mobile App. 

Why is Baylor St. Luke's Medical Group making this change?

We know the health care environment is complicated - but your experience with your health information doesn't have to be. The CommonSpirit Patient Portal and App are designed to simplify and improve your experience through one single, secure destination. This platform is designed to be intuitive and user-friendly, making it easier than ever to view test results, communicate with your care team and manage your health online.

Why am I receiving messages and notifications from CommonSpirit Health?

To ensure a unified experience across all of your care, the patient portal will reflect the CommonSpirit brand. This means some of your messages and notifications, such as important reminders and test results, may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on.

What does this mean for my medical records and health information?

We are committed to ensuring you have continued access to your health information as we make this transition to the CommonSpirit patient portal and mobile app on November 1. Here’s what you need to know:

• Your health information from Baylor St. Luke’s Medical Group doctor’s offices and clinic visits will be available in the CommonSpirit Patient Portal beginning November 1.  All you need to do is register for a new account. 

• Your doctor still has full access to your records, and you can call the doctor’s office for help managing appointments, test results or other questions.  

What if I don’t currently use a Baylor St. Luke's Medical Group Patient Portal? 

If you don’t currently have a Baylor St. Luke's Medical Group Patient Portal account, we encourage you to sign up for the CommonSpirit Patient Portal and Mobile App. Our new patient portal provides a convenient, secure way for you to manage your health, either online at https://patientportalsouth.commonspirit.org/PRD/ or through our mobile app. You’ll be able to use the portal to view test results, send messages to your provider, pay bills and more.

How do I sign up for the CommonSpirit Patient Portal?

On November 1, we’ll send you a message to guide you through activating the patient portal and downloading the CommonSpirit Mobile App. Your Baylor - St. Luke's Medical Group care team can also assist you with activating the portal during your next appointment.  

What if I don't have a computer or smartphone, or I'm not comfortable using technology?

We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your care team's office directly by phone. We are committed to ensuring that everyone has access to the care and information they need, regardless of their technological preferences.

Will my health information be secure in the patient portal?

Yes, we take your privacy very seriously. The patient portal uses secure, industry-standard technology to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access.

Who can I contact if I have questions or need help with the patient portal?

We’ll reach out with more details about using the new patient portal when it launches on November 1. In the meantime, you can call our dedicated support team at (844) 528-8383 if you have questions or concerns.    

What is CommonSpirit Health?

CommonSpirit Health is one of the nation’s largest nonprofit health care organizations and Baylor St. Luke's Medical Group has been a member of CommonSpirit since 2019. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, we aim to deliver a healthier future for all, inspired by faith, driven by innovation and powered by human kindness.

Can I still use my eCW patient portal today?

Yes. Your eCW portal is fully functional until November 1. After November 1, you will be able to access your health information within your eCW portal. Your health information will immediately transfer over to the CommonSpirit Patient Portal after November 1, when you create a new CommonSpirit Patient Portal account. 

What happens to my health information in eCW after November 1?

After November 1, you will still be able to access your health information within eCW. We encourage you to register for a new account in the CommonSpirit Patient Portal when it becomes available.

Will I need to set up a new account with the CommonSpirit Patient Portal if I am new to MyChart?

Yes, after November 1 you will need to make a new account for the CommonSpirit Patient Portal. Your health information will transfer seamlessly after this date.

How do I access my health information like appointments, prescriptions and bills after November 1?

Your past health information will continue to be available to access within the eCW portal. After November 1, your health information will transfer to the CommonSpirit Patient Portal and will be available to you once you create a new account.

What if I need help with managing my care between November 1 and my next appointment with my provider? 

Your doctor still has full access to your records and health information. You can always call your doctor’s office for help managing appointments, test results or other questions. For prescription refills, we recommend calling your pharmacy.

If I am using the Baylor St. Luke's Medical Group (eCW) MyChart portal today, do I need to create a new account for the portal?

Yes. After November 1, you will need to create a new username and password to be able to log in to the CommonSpirit Patient Portal. Your health information from your clinic visits will be transferred seamlessly to the new patient portal and will seamlessly transfer information from your previous MyChart instance. 

How is the new CommonSpirit Patient Portal different from the MyChart portal I use today?

The CommonSpirit Patient Portal offers the same secure, convenient access to your health information that you’re used to. The portal will have a refreshed look that reflects Baylor St. Luke's Medical Group’s association with CommonSpirit Health. 

By connecting with the CommonSpirit Patient Portal, or downloading the Mobile App, you can manage your own health, anytime, anywhere. From your phone or computer, you can:

• Manage appointments with your established providers 

• Complete pre-check-in tasks

• View your recent medical records and test results

• Communicate securely with your care team

• Request prescription refills

• Pay your bills online

• Access your After-Visit Summary (AVS)

• Complete post-visit questionnaires

• Use our expanded Find a Doctor and Find a Location functionality 

Will my health information from my Baylor St. Luke's Medical Group MyChart portal be transferred to the new portal?

Yes. Your medical records will seamlessly transfer to the CommonSpirit Patient Portal on November 1, after you create a new account. At that time, any new updates or messages from your doctor will appear in the new patient portal.