St. Luke’s Memorial Patient Portal FAQs

What exactly is changing on October 31, 2026?

Beginning October 31, St. Luke’s will transition to an enhanced version of the CommonSpirit Patient Portal and Mobile App.This only changes how you access your information—not your care.

While most St. Luke’s patients will transition from the original CommonSpirit Patient Portal, the following locations will transition from My OneCare to the enhanced CommonSpirit Patient Portal:

• St. Luke’s Hospital - Livingston

• St. Luke’s Hospital - Lufkin

• St. Luke’s Hospital - San Augustine

This transition brings all our CommonSpirit locations onto one unified platform, which allows you to access your health information from across all our facilities in one place. You’ll also enjoy more efficient tools—including integrated bill pay, easier appointment scheduling, and expanded messaging—to help you better manage your health.

What can I do now?

Preparing for the transition depends on if you use the original CommonSpirit Patient Portal:

• If you use the original CommonSpirit Patient Portal, no additional action is needed at this time. 

• If you receive care at a St. Luke’s clinic and haven’t signed up for the original CommonSpirit Patient Portal, visit the patient portal to create an account now. Setting up your account now ensures a smoother transition when we launch the enhanced portal on October 31, giving you uninterrupted access to your health information online. 

• If you use My OneCare and don’t receive care at a St. Luke’s clinic, no additional action is needed. After October 31, you will need to create a new account with the enhanced CommonSpirit Patient Portal and download the mobile app to continue managing your care.

We will share more information and instructions prior to the launch. Starting October 31, 2026, you can access the enhanced version of the portal.

How do I sign up for the patient portal?

You can sign up for the CommonSpirit Patient Portal and Mobile App on October 31. You can find more information and step-by-step instructions on how to access the enhanced portal on our patient portal page.

When and where can I access the enhanced CommonSpirit Patient Portal?

Starting October 31, you can access the enhanced CommonSpirit Patient Portal online and download the mobile app. On October 31, you can find more information and step-by-step instructions on how to access the enhanced portal on our patient portal page.

Are there any key dates I need to be aware of?

To ensure this change is as smooth as possible, it is important for patients to know the following dates:

• October: As we transition, some scheduling features may be limited. If you need an appointment after October 31 and aren't seeing availability through your portal, please call your clinic or facility or use CommonSpirit.org.

• October 28: The original CommonSpirit Patient Portal will become read-only, and most functionalities will no longer be available. However, you will still be able to view your historical health information and pay bills for care you received before October 31. Your information will transfer to the enhanced CommonSpirit Patient Portal following your next appointment after October 31. 

• October 28-30: If you need to connect with your care team during this period, please call your clinic or facility.

• October 31: To access and manage your health information online you will need to use the enhanced version of the CommonSpirit Patient Portal and Mobile App going forward.

What if I already have a CommonSpirit Patient Portal account?

If you already use the original CommonSpirit Patient Portal, that’s great! No additional action is needed at this time. Having an original CommonSpirit Patient Portal account will ensure a smoother transition to the enhanced portal and uninterrupted access to your health information.

Will I be able to access my original patient portal account?

While you will still be able to view your historical health information and pay bills for care received before October 31, the original CommonSpirit Patient Portal will become read-only on October 28. Beginning October 31, to access and manage your health information online you will need to use the enhanced version of the CommonSpirit Patient Portal and Mobile App  going forward.

Why is my hospital/clinic making this change?

This transition brings all our CommonSpirit locations onto one unified platform, which allows you to access your health information from across all our facilities in one place. You’ll also enjoy more efficient tools—including integrated bill pay, easier appointment scheduling and expanded messaging—to help you better manage your health.

What can I expect from the CommonSpirit Patient Portal and Mobile App?

This update includes several new and improved features designed to improve efficiency, accessibility and convenience, enhancing the overall patient experience. Some new features include:

• Pay your bills online: Securely view and pay your medical bills in one place through integrated bill pay.

• Save time at Urgent Care and the ER: Let us know you are on your way so we can prepare for your arrival.

• Get an appointment sooner: Join our digital waitlist to be notified if an earlier opening becomes available.

• Message your care team: More ways to stay in touch with your doctors and care team.

• Easy scheduling: Quickly book, reschedule, or cancel your appointments.

• Pharmacy access: Conveniently manage your prescriptions with our pharmacy.

• Connected care, wherever you go: Your health information is connected across all our locations, keeping your records together no matter where you go.

Will there be any changes to my clinicians or care locations?

No. While the patient portal you use to access your health information online is changing, your care is not. You will continue to receive care from the same trusted care team. 

Will my clinician or care team(s) change? Is anything changing about patient care or clinicians?

No. Your care team is not changing—only the way you access and manage your health information online.

What will happen to my medical information?

Most of your historical health information will be transferred to the CommonSpirit Patient Portal after your first appointment following the launch on October 31. You can also continue to access your historical health information on your original patient portal for the time being.

New health information occurring on or after October 31, including upcoming appointments, test results and care team messaging will become available in the CommonSpirit Patient Portal and Mobile App after you create an account.

Will my private health information be safe?

Yes, we take your privacy very seriously. The patient portal uses secure, industry-standard technology to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access.

Will I lose access to my medical records?

No. You will still be able to view your historical information in your current patient portal for now. Starting October 31, new health information—such as appointments, test results and messages—will appear in the enhanced CommonSpirit Patient Portal.

What will happen to my old account?

A: You can still view your historical health information and pay bills for care you received before October 31 in your existing account. Beginning October 31, your health information will be available in the enhanced CommonSpirit Patient Portal after your next appointment.

What is CommonSpirit Health?

CommonSpirit Health is one of the nation’s largest nonprofit healthcare organizations. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, we aim to deliver a healthier future for all, inspired by faith, driven by innovation and powered by humankindness.

Will I begin receiving emails and texts from CommonSpirit?

Yes. Once we launch the enhanced CommonSpirit Patient Portal and Mobile App, you will receive messages and notifications from CommonSpirit Health, including important check-in processes, reminders, test results and more. 

Messages from CommonSpirit are from the same physicians and caregivers you trust with your care.

What if I don’t want to sign up for the CommonSpirit Patient Portal?

We don’t expect all our patients to switch to portals immediately. However, we would encourage you to create an account today on the CommonSpirit Patient Portal so you are able to manage your healthcare online. 

What if I don't have a computer or smartphone or if I'm not comfortable using technology?

We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your care team's office directly. We are committed to ensuring that everyone has access to the care and information they need, regardless of their technological preferences.

Who can I contact if I have questions or need help with the patient portal?

Our dedicated support team will be available to assist you with any questions or technical issues. You can reach them at (844) 528-8383.