Patient Portal FAQs

On February 28, we're introducing the CommonSpirit Patient Portal and Mobile App to simplify how you access your health information and manage your care across all CHI St. Vincent Hot Springs locations. 

The patient portal will offer secure, convenient access to your health information with a refreshed look that reflects CHI St. Vincent’s association with CommonSpirit Health. 

Our goal is to make this transition as seamless as possible for you. Once you have created a new account, your health information and records will automatically transfer to the CommonSpirit Patient Portal.

Note: If you see a CHI St. Vincent provider in Little Rock, then you may have already downloaded our new patient portal. You do not need to complete this again.

General

What is changing about how I manage my health information?

Starting February 28, CHI St. Vincent Hot Springs Hospital and Medical Clinics, members of CommonSpirit Health, are introducing the CommonSpirit Patient Portal and Mobile App. These tools are designed to simplify how you access your health information and manage your care with CHI St. Vincent locations, all in one place. Once available, you’ll be able to access the CommonSpirit Patient Portal through our website at: https://patientportalsouth.commonspirit.org/PRD/ or by downloading the CommonSpirit Mobile App. 

How can I manage my health information in the OneCare patient portal before February 28?

Please note the following changes: 

You can still view your health information in the OneCare patient portal.

Appointment scheduling, cancellation and rescheduling in the OneCare patient portal will become unavailable on February 13. Beginning February 14, to make any changes to your appointments, please call your provider’s office directly.

Provider messaging in the OneCare patient portal will be read-only beginning February 25. 

The OneCare patient portal will only display health information dated February 28, 2026, and earlier. You will need to use the CommonSpirit Patient Portal or Mobile App to view or update health information after February 28. New health information added after this date will not appear in OneCare. For example, information about appointments scheduled or follow-up messaging to appointments that are scheduled on or after February 28, 2026 will not show in your OneCare portal. Any new updates made to your record after the transition will only be available in the CommonSpirit Patient Portal.

Beginning February 28, you can activate your CommonSpirit Patient Portal account and download the Mobile App to access your health information and manage your care. 

How will I pay bills for visits before February 28?

You can continue to view your health history information and pay your bills in the OneCare patient portal for care provided before February 28, 2026. You will be able to access the OneCare portal until February 28, 2027.

Why are the CHI St. Vincent Hot Springs Hospital and Medical Clinics making this change?

We know the health care environment is complicated - but your experience with your health information doesn't have to be. The CommonSpirit Patient Portal and Mobile App are designed to simplify and improve your experience through one single, secure destination. This platform is designed to be intuitive and user-friendly, making it easier than ever to view test results, communicate with your care team and manage your health online.

Why am I receiving messages and notifications from CommonSpirit Health?

To ensure a unified experience across all your care, the patient portal will reflect the CommonSpirit brand. This means some of your messages and notifications, such as important reminders and test results, may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on.

What does this mean for my medical records and health information?

We are committed to ensuring you have continued access to your health information as we make this transition on February 28. Here’s what you need to know:

• You can continue to view your historical health information from CHI St. Vincent Hot Springs Hospital and Medical Clinics in the OneCare patient portal.

• Your health information from CHI St. Vincent Hot Springs Hospital and Medical Clinics will be available in the CommonSpirit Patient Portal after February 28. All you need to do is register for a new account. 

• Your doctor still has full access to your records, and you can call the doctor’s office for help managing appointments and test results, or with other questions.  

What if I don’t currently use the CommonSpirit Patient Portal? 

If you don’t currently have a CommonSpirit Patient Portal account, we encourage you to sign up. This patient portal provides a convenient, secure way for you to manage your health, either online at https://patientportalsouth.commonspirit.org/PRD/ or through our mobile app. You’ll be able to use the portal and app to access test results, send messages to your provider, pay bills and more.

How do I sign up for the CommonSpirit Patient Portal?

On February 28, we’ll send you a message to guide you through activating the patient portal and downloading the CommonSpirit Mobile App. Your CHI St. Vincent Hot Springs Hospital and Medical Clinics care team can also assist you with activating the new portal during your next appointment.  

What if I don't have a computer or smartphone, or I'm not comfortable using technology?

We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your care team's office directly by phone. We are committed to ensuring that everyone has access to the care and information they need, regardless of their technological preferences.

Will my health information be secure in the patient portal?

Yes, we take your privacy very seriously. The patient portal uses secure, industry-standard technology to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access.

Who can I contact if I have questions or need help with the patient portal?

We’ll reach out with more details about using the patient portal when it launches on February 28. In the meantime, you can call our dedicated support team at (844) 528-8383 if you have questions or concerns.    

What is CommonSpirit Health?

CommonSpirit Health is one of the nation’s largest nonprofit health care organizations, and CHI St. Vincent Hot Springs Hospital and Medical Clinics have been members of CommonSpirit since 2019. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, we aim to deliver a healthier future for all, inspired by faith, driven by innovation and powered by human kindness.

For Current OneCare Patient Portal Users

Can I still use my OneCare patient portal today?

Yes. You will continue to have access to your historical health information after February 28. If you already have a CommonSpirit Patient Portal to manage your health information, your health information will immediately transfer over to the CommonSpirit Patient Portal after February 28, once you sign up for an account.

What happens to my health information in the OneCare patient portal after February 28?

After February 28, you will still be able to view your historical health information within the OneCare patient portal. We encourage you to register for a new account in the CommonSpirit Patient Portal when it becomes available on February 28 to manage your care moving forward..

Will I need to set up a new account with the CommonSpirit Patient Portal if I am a new patient?

Yes. After February 28, you will need to make a new account for the CommonSpirit Patient Portal. 

How do I access my health information like appointments, prescriptions and bills after February 28?

Your past health information will continue to be available to view within the OneCare patient portal. To manage appointments, prescriptions and bills after February 28, use the CommonSpirit Patient Portal or App. Once you make a new account in the CommonSpirit Patient Portal, your health information will be transferred there and be immediately available.

What if I need help managing my care between February 28 and my next appointment with my provider? 

Your doctor still has full access to your records and health information. You can always call your doctor’s office for help managing appointments, test results or other questions. For prescription refills, we recommend calling your pharmacy.

How is the new CommonSpirit Patient Portal different from the OneCare patient portal I use today?

The CommonSpirit Patient Portal offers the same secure, convenient access to your health information that you’re used to. The portal will have a refreshed look that reflects CHI St. Vincent Hot Springs Hospital and Medical Clinics’s association with CommonSpirit Health. 

By connecting with the CommonSpirit Patient Portal, or downloading the Mobile App, you can manage your own health, anytime, anywhere. From your phone or computer, you can:

• Manage appointments with established providers 

• Complete pre-check-in tasks

• View test results and After-Visit Summaries

• Communicate securely with your care team

• Request prescription refills

• Pay bills online

• Complete post-visit questionnaires

• Use our expanded Find a Doctor & Find a Location functionality