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Patient Portal FAQs

Find answers to frequently asked questions regarding the recent changes to the patient portal experience for CHI St. Vincent patients.

CHI St. Vincent Patient Portal FAQs

CommonSpirit Patient Portal FAQs


General

What is the CommonSpirit Patient Portal?

The CommonSpirit Patient Portal is our new, secure online tool that lets you take charge of your health — anytime, anywhere. You can view test results, message your care team, pay bills and more. You can access the portal from your computer or download the CommonSpirit App on your phone from the App Store (iPhone) or Google Play (Android).

Why is CHI St. Vincent making this change?

We know the health care environment is complicated — but your experience with your health information doesn't have to be. This tool is designed to simplify and improve your experience through one single, secure destination where you can manage your health online. This new platform is designed to be intuitive and user-friendly, making it easier than ever to view test results, communicate with your care team and more.

Do I need to create a new account?

  • If you already have the CommonSpirit Patient Portal or App: 

    • You can simply use your current login information to access the CommonSpirit Patient Portal, which offers the same secure, convenient access to your health information that you’re used to. 

    • Your health information and records from CHI St. Vincent Hot Springs Hospital and Medical Clinics will automatically transfer to the CommonSpirit Patient Portal and will be immediately available.

  • If you currently use the CHI St. Vincent MyChart portal:

    • Your MyChart login information will not work with the CommonSpirit Patient Portal and App.

    • You will need to register for a new account in the CommonSpirit Patient Portal. Your health information from CHI St. Vincent doctors’ offices and clinic visits will be automatically available to you in the CommonSpirit Patient Portal once you create an account.

  • If you currently use the OneCare patient portal: 

    • Your OneCare patient portal login information will not work with the CommonSpirit Patient Portal and App. You will need to create a new account if you don’t have a CommonSpirit Patient Portal account already. 

    • After activating your account, your health information will automatically transfer.

What does this mean for my medical records and health information?

We are committed to ensuring you have continued access to your health information as we make this transition to the new patient portal. Here’s what you need to know:

  •  If you have made a new account in the CommonSpirit Patient Portal, your health information from CHI St. Vincent locations will transfer seamlessly and be available after signing up.

  • In the meantime, your doctor still has full access to your records, and you can call the doctor’s office for help managing appointments, test results or other questions. 

What can I do with the new portal?

You can:

  • Manage appointments with established providers 

  • Complete pre-check-in tasks

  • View test results and After-Visit Summaries

  • Communicate securely with your care team

  • Request prescription refills

  • Pay bills online

  • Complete post-visit questionnaires

  • Use our expanded Find a Doctor & Find a Location functionality

Is the portal safe and secure?

Yes. We take your privacy very seriously. The CommonSpirit Patient Portal uses industry-standard technology and security measures to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access. 

Where can I download the mobile app?

You can download the CommonSpirit App for free from the App Store (for iPhone) or on Google Play (for Android). Search for “CommonSpirit – AR/GA/KY/TN/TX” to find the app quickly.

Will my provider or care team change?

No. Your care team remains the same care team you know and trust. The new portal is simply a better way to stay connected with them.

What if I don't have a computer or smartphone, or I'm not comfortable using technology?

We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your provider's office directly. You can request a printed copy of your After-Visit Summary and complete any necessary questionnaires over the phone. We are committed to ensuring that everyone has access to the care they need, regardless of their technological abilities and preferences.

Why am I receiving messages and notifications from CommonSpirit Health?

To ensure a unified experience across all of your care, the patient portal reflects the CommonSpirit brand. This means some of your messages and notifications, such as important reminders and test results, may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on.

What is CommonSpirit Health?

CHI St. Vincent has been a member of CommonSpirit Health since 2019. CommonSpirit is one of the nation’s largest nonprofit health care organizations. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, we aim to deliver a healthier future for all, inspired by faith, driven by innovation and powered by humankindness.

I still have questions. Where can I get help?

We’re here for you! You can:


 

What happens to my OneCare patient portal account?

You can still view your historical health information in your OneCare patient portal account. Your health information will be available in the CommonSpirit Patient Portal once you create an account.

Do I need to set up a new account with the CommonSpirit Patient Portal?

Yes, you need to make a new account for the CommonSpirit Patient Portal. Once you set up a new account, your medical records will automatically transfer and be immediately available.

What if I already have the CommonSpirit Patient Portal or App?

You can simply use your current login information to access the CommonSpirit Patient Portal or App. 

Your health information and records from CHI St. Vincent Hot Springs Hospital and Medical Clinics will automatically transfer to the CommonSpirit Patient Portal and be available immediately.

What if I need help managing my care before my next appointment with my provider? 

Your doctor still has full access to your records and health information. You can always call your doctor’s office to manage appointments, get test results or with questions. For prescription refills, we recommend calling your pharmacy.

How will I pay bills for visits before February 28, 2026?

You can continue to view your health history information and pay your bills in the OneCare patient portal for care provided before February 28, 2026. You will be able to access the OneCare portal until February 28, 2027.

If I am using the CHI St. Vincent MyChart portal today, do I need to create a new account for the new portal?

Yes. Once available at your care location, you will need to register for a new account in the CommonSpirit Patient Portal. Your health information from CHI St. Vincent doctors’ offices and clinic visits will be automatically available to you in the CommonSpirit Patient Portal once you create an account. 

How is the CommonSpirit Patient Portal different from the MyChart portal I use today?

The CommonSpirit Patient Portal will offer the same secure, convenient access to your health information that you’re used to. The portal will have a refreshed look that reflects CHI St. Vincent’s association with CommonSpirit. 

Will my health information from my CHI St. Vincent MyChart portal be transferred to the new portal?

Yes. Your medical records will be automatically available to you in the CommonSpirit Patient Portal once you create an account. Any new updates or messages from your doctor will appear in the new patient portal.

Can I continue using the standard MyChart app?

Yes. You will still have access to view your past health information in your eCW MyChart. However, for a more seamless experience, we recommend you remove the older app and install the CommonSpirit Mobile App. 

To uninstall your older app:

To remove on iPhone:

  • Find the MyChart icon on your home screen
  • Tap and hold the app icon until a menu appears
  • Select Remove App
  • Tap Delete App to confirm.

To remove on Android: 

  • Open your app drawer and locate MyChart
  • Tap and hold the app icon
  • Drag it to the Uninstall option that appears or tap Uninstall in the menu
  • Confirm the uninstallation

You can download the CommonSpirit App for free from the App Store (iPhone) or on Google Play (Android). Search “CommonSpirit - AR/GA/KY/TN/TX” to find the app quickly.

How do I uninstall previous patient portal apps?

To remove on iPhone:

  • Find the MyChart icon on your home screen
  • Tap and hold the app icon until a menu appears
  • Select Remove App
  • Tap Delete App to confirm.

To remove on Android: 

  • Open your app drawer and locate MyChart  
  • Tap and hold the app icon
  • Drag it to the Uninstall option that appears or tap Uninstall in the menu
  • Confirm the uninstallation

Checking in for appointments

Can I check in for appointments through the patient portal or mobile app?

Yes. When you access the patient portal through the mobile app or your web browser, you will see an option to check in for an upcoming appointment. You may also receive notifications about pre-check-in tasks through the patient portal and/or via text message, depending on the communication preferences you have selected in your patient portal settings. Some of these messages and notifications may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on. Please note that you may still be asked to check in when arriving for an appointment. 

What kind of information will I need to provide during the pre-check-in process?

You may be asked to verify your insurance information, update your medication list, complete health questionnaires and review/sign consent forms during the pre-check-in process. Please note that you may still be asked to check in when arriving for an appointment. 

Is it required to complete pre-check-in tasks before my appointment?

While it's not required, completing pre-check-in tasks before your appointment will save you time at the office and allow us to better prepare for your visit. If you don't have time to complete pre-check-in tasks before your appointment, don't worry. You can still complete the necessary steps upon arrival for your appointment. 

What happens when I arrive for my appointment?

You can check in at the front desk or use one of our convenient kiosks, if available. Our staff will be available to assist you with the check-in process.

Accessing my After-Visit Summary

How do I access my After-Visit Summary (AVS) after my appointment?

You will receive a notification when your After-Visit Summary is available in the CommonSpirit Patient Portal and Mobile App. Log in and select "View After Visit Summary" under your most recent appointment. If you don't see your AVS in the portal right after your visit, please check back later, as it may take some time for the AVS to be processed and uploaded. If it's still not available after a reasonable amount of time, contact your provider's office. Please note that some of these messages and notifications may now come from CommonSpirit. Rest assured, these messages are from the same physicians and caregivers you’ve always relied on.

What if I have questions about the information in my After-Visit Summary (AVS)? 

Non-urgent medical questions may be submitted through the patient portal or by contacting your clinic or care facility directly. If you need an immediate answer or have an urgent request, please call your clinic or care facility.

Will I receive any questionnaires after my visit?

You may receive a notification about a new questionnaire related to your visit or hospital stay in the patient portal and mobile app. Please complete the questionnaire to help us improve our services.

Messaging my provider      

When can I message my provider? 

Once you have completed your first appointment visit using the patient portal, you will be able to message your providers directly. To ensure you are able to receive messages electronically, please complete the pre-registration form at the time of your scheduled appointment.

Managing my prescriptions

Can I use the portal to view my prescribed medications? 

Yes. Once you have created an account, medication records from CHI St. Vincent Hot Springs Hospital and Medical Clinics will automatically transfer to the CommonSpirit Patient Portal.

Can I request a refill of my prescription through the portal or mobile app? 

Yes. Once your prescriptions appear in the CommonSpirit Patient Portal, you can request refills.

Notice: "Find a Doctor" is provided by CommonSpirit Health as a convenience to you. The information on each participating doctor is submitted to CommonSpirit Health by each doctor and is not independently verified by CommonSpirit Health. Each doctor is solely responsible for the completeness and accuracy of the information listed about him or her. CommonSpirit Health is not responsible for any loss or damages caused by your reliance on the doctor information contained on Find a Doctor. You should telephone the doctor's office in advance to verify the accuracy of the information.