Humankindness at Work: Debra Hageman Staley, Volunteer Services

In the bustling hallways of St. Luke’s Health-The Woodlands Hospital, among the whir of medical equipment and the gentle murmur of patient care, there beats a remarkable heart – that of its vibrant volunteer program, expertly nurtured by Debra Hageman Staley.

As Volunteer Services Director, Debra has cultivated more than just a team; she's fostered a thriving community, weaving a tapestry that enriches the lives of patients, staff, and volunteers alike. Debra’s journey to this pivotal role is as unique and inspiring as the program itself. Having transitioned from a long career in various sectors – from public affairs to marketing to events – Debra found her true calling when she reluctantly took on the volunteer services role in 2017.

What began as an additional duty quickly transformed into a profound passion. “I was not excited about it at first,” she admits, “but it’s become the most connected I’ve ever felt to any purpose – this is real.”

And real it is. With approximately 120 volunteers, nearly 75 year-round, Debra orchestrates a diverse and impactful program. From the comforting presence of her "blue coats" volunteers offering general assistance, to the gentle melodies of piano players, the wagging tails of Paws for Therapy dogs, and the focused ambition of 25 medical mentors aspiring to healthcare careers, each volunteer contributes significantly. The hospital also nurtures the next generation of caregivers through a summer high school program, with 25 students eager to learn and serve.

Debra’s daily work is a testament to hands-on leadership and genuine connection. Her office, a sacred space,  acts as a hub where she dedicates time to every volunteer, every single day. “I need to spend time with every volunteer every single day,” she emphasizes, highlighting the importance of debriefing, celebrating milestones – from birthdays and anniversaries to returns from medical leave – and offering a compassionate ear for health ailments or family updates. This personalized approach fosters a strong sense of community, ensuring her volunteers feel not just appreciated, but truly cherished. "They're not well paid, but they are well loved," she quips.

The economic impact of this dedication is substantial. With her team contributing an astonishing 10,000 volunteer hours annually, the contribution to the hospital's operations is incredible. The majority of these committed individuals are retirees, many bringing a wealth of professional experience from the oil and gas industry. "High expectations," Debra notes, "they show up and work hard." The loyalty is remarkable, with some continuing to serve well into their late nineties.

Debra’s deep connection to The Woodlands community stems from her family’s roots. Moving to the master-planned community when her twins were just two, she found an unmatched environment where she quickly built relationships. Her 16 years at St. Luke's Health-The Woodlands Hospital, which represents a quarter of her life, has solidified this bond. She witnessed the hospital’s growth from its early days, even playing a role in opening the Lakeside campus, a place that holds a special significance for her.

What truly fulfills Debra is the celebration of life that permeates her role. Anniversaries, birthdays (including pet birthdays!), and service milestones are not just noted, but joyfully observed. She treats her program like a classroom, where everyone feels a sense of belonging and anticipation for the next event, be it a holiday party or a simple snack break, which she unfailingly provides.

Debra's success isn't just about managing a program; it's about embodying the "humankindness" ethos of St. Luke's Health. To be a volunteer director, she believes, requires a unique blend of skills: being a people person, having steadfast patience, and possessing the ability to navigate constant interruptions with grace. She considers it a sacred opportunity to be a significant part of her volunteers' lives.

Debra  is undeniably proud of her contributions and her integral role at St. Luke’s Health-The Woodlands Hospital. But above all, she's "stupidly proud" of her family and the profound joy of motherhood.

It’s this deep well of personal fulfillment and genuine connection that allows her to create an environment where volunteers, patients, and staff all experience the profound impact of humankindness in action, making St. Luke’s Health-The Woodlands Hospital truly feel like a home and a family.