Humankindness at Work: Dot Jefferson, Surgery Scheduler

At St. Luke’s Health-Lakeside Hospital, where the intricate dance of healing unfolds daily, there’s a quiet force, a master orchestrator, whose dedication personifies humankindness at work. Her name is Dot Jefferson, and for nearly 15 years, she has been the indispensable surgery scheduler, weaving together the complex tapestry of surgical care with an unwavering spirit of empathy and precision.

From her desk, Dot is a whirlwind of efficiency. She’s the vital link between physician offices and the operating room, sifting through a constant stream of requests, messages, and calls. “It’s about putting all of the puzzle pieces together,” she explains. Whether it’s orthopedic procedures like total hip replacements and ACL repairs, or more specialized cases like complex spine surgeries, Dot masterfully ensures that every detail aligns – from the right equipment in place to the perfect slot in the demanding schedule. In a typical week, she’ll meticulously plan 50-80 surgeries, a testament to her phenomenal organizational skills and sharp eye for detail. Her role extends beyond the schedule itself; she’s the full-circle coordinator, even managing OR and PACU billing, ensuring a seamless journey for both patients and the hospital’s operations.

Dot’s journey to Lakeside, she believes, was guided by something greater. “Prayer brought me here,” she says simply. Hired almost on the spot and seamlessly transitioning into her role before her predecessor’s departure, she’s been an integral part of Lakeside since its early days. This year, after a remarkable tenure, Dot plans to retire, leaving behind a legacy of dedication and caring.

What fuels Dot’s remarkable commitment? It's multifaceted. She lights up when speaking of her "incredible team," a close-knit group that feels like family. Knowing she makes a palpable difference, that her meticulous work literally keeps the hospital running, is a profound source of fulfillment. Her excellent rapport with referring physicians, built over years of trust and clear communication, further eases the intricate process.

Beyond her professional prowess, Dot is a homebody with a rich interior life. Originally from Louisiana, she still makes gumbo for her dear mother. Her joy comes from spending time with family – taking her grandchildren to the museum, enjoying the park, and ensuring her elderly mother’s happiness.

But above all, Dot's greatest pride lies in her personal faith. “I want God’s light to shine through me in every day actions and interactions,” she says, a philosophy that permeates every aspect of her life. It’s this deep-seated belief that guides her, both personally and professionally.

Dot’s success is no accident. She’s naturally detail-oriented, driven by a desire to accommodate everyone’s needs and ensure everything works seamlessly. Her efficiency and dependability are legendary; she consistently gets the job done, and done right.

More than just a scheduler, Dot is a caregiver at heart. She loves people, she loves patients. Her incredible patience, understanding, and caring nature are evident in every interaction.

“I’m proud to work for a place that focuses on humankindness,” Dot shares, her eyes alight. “Kindness is so critical, and I’m so proud we shout it from the rooftops.” This ethos resonates deeply with her own guiding mantra: “Pray about everything and worry about nothing.” It’s a simple yet profound statement that underpins her calm demeanor, her unwavering faith, and her ability to navigate the complexities of her role with grace and compassion.

Dot Jefferson isn't just a surgery scheduler; she's a cornerstone of kindness, a testament to the power of detail, dedication, and a heart full of compassion.