St. Luke's Health - Memorial Hospital - Livingston, TX

St. Luke’s Memorial offers an online patient record request tool, which is easy to use and free. If you prefer to pick up your medical records in person, you must complete a medical authorization form and bring it or mail it to St. Luke's Memorial – Livingston.

Birth certificates

A birth certificate is issued for all infants born at St. Luke's Health – Memorial and sent to the State of Texas.

If the father’s name will be included on the birth certificate, an Acknowledgement of Paternity (AOP) form must be completed during the baby’s hospital stay or within the first 3 days of life. AOP forms can be completed Monday through Friday, between 8 a.m. and 3 p.m.

St. Luke's Memorial – Livingston
Health Information Management
1717 HWY 59 Loop North
Livingston, TX 77351
(936) 329-8265

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We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

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We offer secure online access to your health information, making it easier and more convenient to manage your care. With portal access, you can communicate with your doctor, access test results, request prescription refills and manage appointments.

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We offer several convenient ways to pay your hospital bill—so you can choose the option that works best for you. Pay your bill quickly and securely online, by phone, mail or in person at St. Luke’s Health – Memorial Livingston.

If you have any questions about your bill, our customer service team is here to help. Please call us at (936) 639-7931 or read our billing FAQs for more details.

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You can preregister at the hospital admissions desk or by phone. During preadmission, you’ll need to provide the following:

• Insurance information
• Date of birth
• Social security number
• Phone number
• Mailing address
  

Please schedule a preadmission appointment for required tests (like blood work, EKG or X-rays) and to meet with a nurse for health history, surgical consent and pre/post-op education. You may also consult with an anesthesiologist.

Bring the following to your appointment:

• Driver's license or photo ID
• Social security card or number
• Insurance cards
• Physician orders for surgery
• List of current medications and allergies
• Copies of advanced directives or power of attorney

Enter through the main hospital lobby and report to the front desk at your scheduled time. A staff member will escort you to the day surgery unit. Once in the day surgery unit, you'll be prepped and prepared for your surgery or procedure. Our team will ensure you’re comfortable and ready.

Wear loose, comfortable clothing. If you're having an outpatient procedure, make sure to bring someone with you to drive you home afterward.

Family members will be directed to the waiting room during your procedure. Afterward, they’ll have a chance to speak with your surgeon or doctor for an update.

Depending on your procedure, you’ll be taken to one of the following:

• Recovery room
• Admitted to a hospital floor
• Back to day surgery
• Discharged to go home for recovery

We want your stay with us to be as comfortable and pleasant as possible. In our efforts to deliver exceptional guest and patient care, we offer the patient advocate hotline so you’re only a phone call away if you require special attention. 

Your comfort and care are our number one concern. We are here to listen to your questions, to act as your voice, and to resolve your concerns. Call (936) 329-8718 to reach our patient advocate line.

At St. Luke’s Memorial, we are dedicated to ensuring you have an excellent health care experience. As a patient, you can make your care safer by being an active, involved and informed member of your health care team. Talk to your care team if you have questions or concerns. Our hospital team is here to address any concerns you or your family may have.

If we’re unable to resolve your concerns, you can report your complaint online directly with The Joint Commission. You can also mail your concerns to:

Office of Quality and Patient Safety

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
(630) 792-5000

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When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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