St. Luke’s Health EpicCare Link resources

Step 1: Enroll organization

The facility or practice must first complete a new EHR agreement and enroll the practice.

Enroll organization

Step 2: Request site administrator access

After the organization is enrolled, site administrators must submit a site administrator request to be designated for the organization. 

The request link has two actions:

• Requested site administrator completes their portion and forwards the request link to the practice/payer contact. This cannot be the same person as the site administrator.

• The organization contact completes and submits the request.

Note: Two site administrators per organization are recommended.

Step 3: Submit individual user request

Once the site administrator has been enrolled, individual users can submit an individual user request. 

The request has two actions:

• The end user completes their portion and saves the form. This will populate the site administrator's email address into a link. The end user clicks to send the email. 

• The site administrator completes and submits the request.

Submission status 

Throughout the process, the requester will receive notifications regarding the approval or denial of the request. For any questions about the process or the status of a request, please email stlukeseclaccess@commonspirit.org.

Step 1: Enroll payer

Each EpicCare Link user must be associated with an enrolled payer and must still complete an individual user request.

Request payer access

Step 2: Request site administrator access

You can request to become a site administrator for your payer. As a site administrator, you’ll be responsible for resetting user passwords and reviewing user access every 90 days to ensure account security.

Request site administrator access

Step 3: Submit individual user access request

Each EpicCare Link user must submit a separate request for access and be associated with a payer. 

Request individual user access