Dignity Health Mercy Medical Group Honored for Top Patient Experience

Dignity Health Mercy Medical Group was one of 24 provider organizations statewide to receive the Excellence in Healthcare Award from the Integrated Healthcare Association (IHA) for their performance on quality and cost measures in Measurement Year 2024. This marks the seventh consecutive year Mercy Medical Group received this recognition. 

Part of IHA’s statewide Align. Measure. Perform. (AMP) Program, the Excellence in Healthcare Award recognizes provider organizations that perform at or above the 66th percentile in quality and below the 50th percentile in total cost of care. 

Of the nearly 200 provider organizations statewide participating in the AMP Program, only 24 attained Excellence in Healthcare Award performance standards for their care of patients with Commercial HMO coverage.

"We are honored to be recognized for improving healthcare quality, making sure patients have a great care experience and our dedication to excellence in patient experience,” said Alan Shatzel, MD, CEO of Dignity Health Mercy Medical Group.

IHA’s Align. Measure. Perform. (AMP) programs use a fair and transparent approach to measurement and benchmarking to create a reliable assessment of performance for medical groups and IPAs across health plans. The AMP programs are recognized nationally for partnering with organizations across California and the nation to drive meaningful changes that reduce costs and improve healthcare quality and outcomes. Paired with the insights from IHA’s California Regional Health Care Cost & Quality Atlas, the AMP programs help partners reduce the reporting burden for payers and providers by using a standard measure set to deliver objective data and analysis that support performance improvement. For more information, visit www.iha.org.