St. Luke's Health - Memorial Hospital - Lufkin, TX

St. Luke’s Memorial offers an online patient record request tool, which is easy to use and free. If you prefer to pick up your medical records in person, you must complete a medical authorization form and bring it or mail it to St. Luke's Memorial – Lufkin.

Birth certificates

A birth certificate is issued for all infants born at St. Luke's Health – Memorial and sent to the State of Texas.

If the father’s name will be included on the birth certificate, an Acknowledgement of Paternity (AOP) form must be completed during the baby’s hospital stay or within the first 3 days of life. AOP forms can be completed Monday through Friday, between 8 a.m. and 3 p.m.

St. Luke's Memorial – Lufkin
Health Information Management
1201 W Frank St
Lufkin, TX 75904
(936) 639-7744

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We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

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We offer secure online access to your health information, making it easier and more convenient to manage your care. With portal access, you can communicate with your doctor, access test results, request prescription refills and manage appointments.

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The Lufkin gift shop, located in the hospital’s main lobby, is open seven days a week:

• Mon–Fri: 9 a.m.–7 p.m.
• Saturday: 10 a.m.–4 p.m.
• Sunday: 1 p.m.–5 p.m.

Voted Lufkin’s most unique gift shop, it features a florist, free delivery to inpatient rooms, and a variety of gifts—ceramics, picture frames, special occasion items, and custom door bows for newborns. Credit and debit cards accepted.

For more info, call (936) 639-7731 or (936) 639-7840.

Hours:

• Mon–Fri: 8 a.m. – 7 p.m.
• Saturday: 10 a.m. – 4 p.m.
• Holiday hours may vary

St. Luke's Health – Memorial Lufkin offers daily prayer services for guests. The chapel, located on the first floor near the Medical Arts Pavilion entrance (left toward the Heart and Stroke Center), is always open for quiet reflection.

• Catholic Mass: Wednesdays at noon
• Protestant services: Posted outside the chapel when available

To reach a chaplain, dial 7658 or press “0” for the operator and ask to have the chaplain paged.

We offer several convenient ways to pay your hospital bill—so you can choose the option that works best for you. Pay your bill quickly and securely online, by phone, mail or in person at St. Luke’s Health – Memorial Lufkin.

If you have any questions about your bill, our customer service team is here to help. Please call us at (936) 639-7931 or read our billing FAQs for more details.

Read billing FAQs

We offer a wide range of surgical services, using the latest technology and techniques. Whether you need general surgery or a specialized procedure, our expert surgical team is here to help. We use some of the most advanced surgical tools available, including two robotic systems. These systems help our surgeons perform precise, minimally invasive procedures for faster recovery and less pain.

You’ll be greeted by your surgery team, including a registered nurse who will explain the process, answer questions and help you feel comfortable.

Yes. An anesthesiologist or nurse anesthetist will explain the best anesthesia option for you and stay with you throughout your surgery to ensure your comfort and safety.

Your family can wait in the surgery waiting room, located near the surgery department. Amenities include free Wi-Fi, public phone access, coffee, and access to a chaplain, gift shop and vending machines.

Our staff will update your family throughout the procedure. After surgery, your surgeon will speak with them directly.

You’ll be taken to the recovery room. Once you’re stable, your family will be notified and can join you as you move to your next phase of care.

Scheduled surgeries run from 7 a.m. – 3 p.m., Monday–Friday. Emergency surgeries are available 24/7. Elective procedures start at 7:30 a.m., but emergencies may delay your scheduled time.

Questions? Call (936) 634-8111

We offer comprehensive heart care—from diagnosis to treatment. Our hospital has special cardiovascular surgery suites and catheterization labs to treat heart conditions quickly and effectively. We have earned the Chest Pain Center Accreditation with PCI (Percutaneous Coronary Intervention) from the American College of Cardiology and the American Heart Association. This means we are fully equipped and highly trained to care for patients experiencing heart attack symptoms.

Patients in the intensive care unit (ICU) are closely monitored using advanced equipment. These units are special areas for patients who need close monitoring and critical care—especially for heart, surgical or brain-related conditions. 

Our ICU staff includes highly skilled nurses, many certified in critical care. Each patient gets close attention, either one-on-one or one nurse for every two patients—depending on what’s needed.

We welcome family visits during these times:

• 8 a.m. – 5:30 p.m.
• 8 p.m. – 9 p.m.

Up to two visitors at a time are allowed. Nurses may limit visits for medical reasons or during procedures. One visitor may stay overnight from 8 p.m. – 5:30 a.m. (if appropriate).

Children under 12 are not allowed in the ICU. Children ages 12–18 may visit with an adult.

You can bring small items like cards, lap blankets and stuffed animals. Please don’t bring flowers, plants, food or drinks without checking with the nurse.

We ask that each family choose one spokesperson to get updates and share information with others.

• ICU nurse desk: (936) 639-7701

• Call anytime during visiting hours
  

Due to privacy laws (HIPAA), we can only share full details with the designated family spokesperson.

We want your stay with us to be as comfortable and pleasant as possible. In our efforts to deliver exceptional guest and patient care, we offer the patient advocate hotline. This means that you are only a phone call away if you require special attention.

Patient advocate hotline

• Lufkin: (936) 639-7699
• Lufkin (weekends): (936) 639-7704

Your comfort and care is our number one concern. We are here to listen to your questions, to act as your voice, and to resolve your concerns.

Yes. The Joe W. Elliott House, located next to St. Luke’s Health – Memorial Lufkin, offers affordable lodging for patients and families receiving care at local hospitals. It features large rooms with private baths, a shared kitchen, laundry area and other comforts of home.

Additionally, several hotels are located near our Lufkin, Livingston and San Augustine campuses. Options include Courtyard by Marriott, Hampton Inn, Holiday Inn Express, local bed and breakfasts and more. When choosing, consider distance from the hospital, amenities and your budget. Contact hotels directly for current rates and availability.

When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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