Paying your bill
We offer convenient options for you to pay your doctor’s office, imaging or hospital bill. Whether you prefer to pay online, by phone or through the mail, we offer options to suit your needs.
Bills for all care received on October 31, 2026 or later will appear in the enhanced patient portal and mobile app.
Bills for care received on or before October 30, 2026 will remain in your previous patient portal.
Need help locating your bill?
For care October 31, 2026 or later, call us at (888) 717-0197.
For care on or before October 30, 2026, please call:
(877) 318-1736 for CommonSpirit - St. Luke’s Hospital - Brazosport
(877) 318-1738 for CommonSpirit - St. Luke’s Hospital - Pasadena
(877) 941-7130 for CommonSpirit Medical Group (Lufkin, Houston and Woodlands North Houston Heart)
For the most accurate information on how to pay or view your bills, please refer to your billing statement. You may have to pay bills from the same care location in different ways based on when you received care.
Where you pay depends on when you received your care. Find your visit date below to get started.
Thank you for choosing us for your healthcare needs. We have transitioned to the enhanced CommonSpirit Patient Portal and Mobile App. You can use the new, enhanced portal and app to pay bills for care received on October 31, 2026 or later.
To pay your bill online without a patient portal account, simply select “Pay as Guest” or “Quick Pay.”
Care received on or after October 31, 2026
Bills for care received on October 31, 2026 or later are now in your enhanced CommonSpirit Patient Portal. Access your bill and pay securely in one place: patientportal.commonspirit.org
With the enhanced portal, you can:
View all your bills in one place
Pay bills securely online
Set up automatic payments
Download billing statements
Don’t have a patient portal? Create one now: patientportal.commonspirit.org or use the “pay as guest” or “quick pay” option.
Care received on or before October 30, 2026
You can continue to view previous bills through your previous patient portals. You can also use the links below to pay a bill as a guest, without logging in to a portal.
CommonSpirit Medical Group
CommonSpirit Baylor St. Luke’s Medical Center
CommonSpirit - St. Luke’s Hospital - Brazosport
CommonSpirit - St. Luke’s Hospital - Lakeside
CommonSpirit - St. Luke’s - Pasadena
CommonSpirit - St. Luke’s Hospital - Springwoods Village
CommonSpirit - St. Luke’s Hospital - Sugar Land
CommonSpirit - St. Luke’s Hospital - Vintage
CommonSpirit - St. Luke’s Hospital - The Woodlands
Have questions? Call us at:
(877) 318-1736 for CommonSpirit - St. Luke’s Hospital - Brazosport
(877) 318-1738 for CommonSpirit - St. Luke’s Hospital - Pasadena
(877) 941-7130 for CommonSpirit Medical Group (Lufkin, Houston and Woodlands North Houston Heart)
By mail
Mail your payment to the address shown on your bill. Please allow 7–10 business days for processing.
By phone
Call the phone number listed on your billing statement to make a payment over the phone.
If you need additional assistance in finding or paying your bill, our customer service team is available Monday through Friday from 8 a.m. to 5 p.m. to answer your questions.
For care on October 31, 2026 or later, you can reach a representative directly at (888) 717-0197.
For care on or before October 30, 2026, please call:
(877) 318-1736 for CommonSpirit - St. Luke’s Hospital - Brazosport
(877) 318-1738 for CommonSpirit - St. Luke’s Hospital - Pasadena
(877) 941-7130 for CommonSpirit Medical Group (Lufkin, Houston and Woodlands North Houston Heart)
We know that paying for emergency or necessary medical care can be challenging, especially without insurance. That’s why we’re here to help in a fair and compassionate way. We offer financial assistance programs to make care more affordable. Our goal is to ensure everyone gets the care they need, no matter their financial situation.
FAQs
Why does my date of care matter?
The date you received care determines where your bill is and how to pay it. Look at your bill or recall the date of your visit. If your care was on or before October 30, 2026, your bill is in our previous system. If your care was on October 31, 2026 or later, your bill is in our enhanced patient portal.
How do I know which payment system my bill is in?
Check the visit date on your bill. Bills dated on or before October 30, 2026 are in your previous patient portal or legacy billing system. Bills dated October 31, 2026 or later are in the enhanced CommonSpirit Patient Portal.
What if I have bills from before AND after October 31? Where are they?
You may have multiple bills in different systems. Bills from on or before October 30, 2026 will be in our previous patient portal. Bills from October 31, 2026 or later will be in the enhanced CommonSpirit Patient Portal. Check the visit date on each bill to know where to pay it. During this transition period, it's common to have bills in both locations.
I can't find my bill online. What should I do?
First, check that you're using the correct portal (previous portal for care received on or before October 30, new portal for care on October 31, 2026 or later). If you still can't find it, your bill may still be processing or you may not have the correct account access.
For care on October 31, 2026 or later, call (888) 717-0197.
For care on or before October 30, 2026, call:
(877) 318-1736 for CommonSpirit - St. Luke’s Hospital - Brazosport
(877) 318-1738 for CommonSpirit - St. Luke’s Hospital - Pasadena
(877) 941-7130 for CommonSpirit Medical Group (Lufkin, Houston and Woodlands North Houston Heart)
I see a $0 balance in the new patient portal, but I know I still owe money. Why?
The new patient portal only shows bills from care received on October 31, 2026 or later. If you have unpaid balances for care received on or before October 30, you will continue to view and pay that balance through your previous patient portal, not in the enhanced portal. You may need to check two or more portals to see your complete balance.
How can I pay my bill?
You have multiple payment options: (1) Pay online through your patient portal, (2) Call the phone number listed on your billing statement to make a payment over the phone, (3) Pay by mail.Instructions for mailing payments are listed on your bill. All methods are equally secure.
Can I pay my bill over the phone?
Yes. Call the phone number listed on your billing statement to make a payment over the phone. Have your bill or patient ID number ready. A representative will help you process your payment securely.
If you can’t find a number on your statement, use one of the following options:
For care October 31, 2026 or later, call us at (888) 717-0197.
For care on or before October 30, 2026, please call:
(877) 318-1736 for CommonSpirit - St. Luke’s Hospital - Brazosport
(877) 318-1738 for CommonSpirit - St. Luke’s Hospital - Pasadena
(877) 941-7130 for CommonSpirit Medical Group (Lufkin, Houston and Woodlands North Houston Heart)
Can I pay by mail?
Yes. The mailing address is printed on your bill. Please include your patient ID or account number and a check or money order. Allow 7–10 business days for your payment to be processed.
Can I set up automatic or recurring payments?
For bills in the new patient portal (October 31, 2026 or later), you can set up automatic payments through the enhanced CommonSpirit Patient Portal. Log in and select the billing section to schedule recurring payments. For older bills in your previous portal, call one of the following numbers to ask about setting up automatic payment arrangements:
(877) 318-1736 for CommonSpirit - St. Luke’s Hospital - Brazosport
(877) 318-1738 for CommonSpirit - St. Luke’s Hospital - Pasadena
(877) 941-7130 for CommonSpirit Medical Group (Lufkin, Houston and Woodlands North Houston Heart)
Why am I receiving paper statements when I signed up for electronic billing?
To ensure you stay informed about your outstanding balances during our transition to the enhanced CommonSpirit Patient Portal, you may receive a paper statement. You can adjust your communication preferences in your patient portal to receive statements the way you prefer.
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Notice: "Find a Doctor" is provided by CommonSpirit Health as a convenience to you. The information on each participating doctor is submitted to CommonSpirit Health by each doctor and is not independently verified by CommonSpirit Health. Each doctor is solely responsible for the completeness and accuracy of the information listed about him or her. CommonSpirit Health is not responsible for any loss or damages caused by your reliance on the doctor information contained on Find a Doctor. You should telephone the doctor's office in advance to verify the accuracy of the information.
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