Emergency Room - Baylor St. Luke's Medical Center - Tower One - Houston, TX

The ER is for serious or life-threatening conditions like chest pain, stroke symptoms, difficulty breathing, severe injuries or uncontrollable bleeding. For less severe issues like minor cuts, sprains or colds, urgent care may be more appropriate.

If you experience any life-threatening symptoms, a trip to the emergency room is necessary. These include:

• Shortness of breath
• Chest pain
• Loss of consciousness
• Sudden changes in speech
• Trauma
• Excessive bleeding

If you think you may be experiencing a life-threatening emergency, call 911 immediately. You may request that the ambulance take you to a St. Luke’s Health emergency room.

We treat everything from broken bones and chest pain to serious accidents and life-threatening injuries. Our ER has specially trained teams for heart and stroke care, ensuring rapid diagnosis and treatment when time is critical.

No appointment is needed; our ER is open 24/7 to provide care whenever an emergency arises.

Bring a photo ID, insurance card, a list of medications and any relevant medical records. If needed, bring someone who can help provide information about your condition.

Your health and time are our top priorities. From the moment you arrive, you’ll speak with a nurse who will assess your needs and ensure you receive the most appropriate care quickly. After treatment, our nurses will walk you through your discharge instructions and answer any questions, streamlining the process so you can return home sooner.

Admission depends on your condition. Many patients are treated and discharged, while others may require further care and hospitalization. If you need to be admitted to the hospital, your medical records will be immediately available to any of our health care providers who will be taking care of you.

St. Luke’s Health offers an online patient record request tool, which is easy to use and free. If you prefer to pick up your medical records in person, you must complete a medical authorization form and bring it or mail it to Baylor St. Luke’s Medical Center.

Baylor St. Luke’s Medical Center 
Health Information Management
Mail Code 4-292
6720 Bertner Ave
Houston TX 77030
(832) 355-2077

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We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

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Yes, we offer secure online access to your health information, making it easier and more convenient to manage your care. With portal access, you can communicate with your doctor, access test results, request prescription refills and manage appointments.

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