Specialty Center
Regular Hours:
We’re here to support you every step of the way—from helping with bill payments to explaining our financial policies and accepted insurance plans—so you can navigate the process with confidence.
More billing and finance information
Your health is our priority. We believe in a strong partnership with you, where staying informed, actively participating in your care and maintaining open communication with our team ensures the best outcomes.
Follow these helpful tips during your next appointment:
Bring a complete list of your medications, including over-the-counter drugs, vitamins and herbal supplements, along with their dosages and directions.
Please arrive 30 minutes early and no more than 10 minutes late to ensure timely check-in and minimize wait times. Our goal is to have you in the exam room at your appointment time.
Write down any questions or concerns before your appointment, and be sure to address them during your visit.
Don’t forget to schedule your follow-up appointment before leaving the office to ensure timely and consistent care.
Our medical case manager works closely with patients receiving benefits through the Ryan White Program, which provides access to critical care and resources, regardless of your insurance status. Our dedicated medical case manager and infectious disease physicians work together to ensure seamless coordination of your care, connecting you with the services and offering assistance with:
Accessing health-related services not provided by our center, such as primary care, dental care, nutrition assistance or mental health counseling
Applying for medication assistance programs and health insurance enrollment
Determining Ryan White coverage eligibility
Maintaining your care plan
Understanding insurance premiums, deductibles and copayments
We may also assist with referrals to:
Alcohol or drug rehabilitation programs
Emergency financial assistance
Housing assistance
Job training
Psychosocial services
Vision assistance
We’re here to make your visit as simple and efficient as possible. With mobile check-in, you can securely register from the comfort of your home using your smartphone, tablet or computer. Ask us about mobile registration for a quicker, smoother experience.
Easily request your medical records using our secure online patient record request tool. You may also download the request form as a PDF to submit electronically, in person or by mail. For assistance, call us at (423) 495-2650.
We accept most major insurance plans. Check your policy to confirm coverage so we can submit the claim correctly. All insurance copays, coinsurance and deductibles are due at the time of service.
For billing inquiries, please call (833) 513-3903.
We respect your time and strive to keep wait times to a minimum. To assist us in providing timely care, please notify us no later than 48 hours in advance if you need to cancel your appointment. Missed appointments without notice may result in a fee.
When calling for medication refills, delayed lab or test results or non-urgent health concerns, please select your nurse’s line. Speak clearly and provide the following information:
Full name: Include spelling.
Phone number and date of birth.
Reason for call: If requesting a prescription refill, provide the medication name, dosage, pharmacy name and phone number. For non-prescription issues, include symptoms, when they started and any home remedies you’ve tried.
Notice: "Find a Location is provided" by CommonSpirit Health as a convenience to you. The information on each participating location is submitted to CommonSpirit Health by each location and is not independently verified by CommonSpirit Health. Each location is solely responsible for the completeness and accuracy of the information listed about them. CommonSpirit Health is not responsible for any loss or damages caused by your reliance on the location information contained on Find a Location. You should telephone the location's office in advance to verify the accuracy of the information.