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Exterior front view of Emergency Room - Dignity Health - Mercy San Juan Medical Center

Emergency Room - Dignity Health - Mercy San Juan Medical Center

6501 Coyle Ave, Carmichael, CA 95608
Emergency Room

Emergency Room

Call: 916-537-5000
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Emergency Room - Dignity Health - Mercy San Juan Medical Center

At the Emergency Room at Mercy San Juan Medical Center, we care for a wide range of critical injuries and illnesses.

As a Level II trauma center, our ER is staffed 24/7 with a team of specialists, including emergency medicine physicians, general surgeons, orthopedic surgeons, neurosurgeons, anesthesiologists, radiologists and critical care experts. We also offer a trauma prevention and outreach program to teach our community how to stay safe and help avoid injuries.

From the moment of your arrival, our emergency care team is here to support your care with expertise and humankindness.

Amenities

  • 24/7 care

    24/7 care

  • Advanced imaging services

    Advanced imaging services

  • Isolation rooms

    Isolation rooms

  • Pediatric emergency care

    Pediatric emergency care

What we treat

  • Chest pain or symptoms of a heart attack
  • Broken or dislocated bones
  • High fever or fever with rash
  • Head or eye injury
  • Dizziness or loss of consciousness
  • Stroke symptoms
  • Sudden or severe pain
  • Major wounds or bleeding that won't stop
  • Coughing or vomiting blood
  • Mental health issues or suicidal thoughts
  • Any condition you believe is life-threatening

Patients and visitors

When every moment matters, our emergency team is here to support your care needs. We offer prompt evaluation and treatment, including tests, stabilization and referrals, when necessary. For those needing additional care, we help connect you with on-call specialists and coordinate admission to the hospital when needed.

More patient and visitor resources

Billing and insurance

We accept many major insurance plans. Emergency care is provided regardless of your ability to pay or whether you have insurance, and financial assistance options may be available.

More billing and finance information

Frequently asked questions

The ER is for serious or life-threatening conditions like chest pain, stroke symptoms, difficulty breathing, severe injuries or uncontrollable bleeding. For less severe issues like minor cuts, sprains or colds, urgent care or express primary care may be more appropriate. If you think you may be experiencing a life-threatening emergency, call 911 immediately.

Explore urgent or express primary care

Our ER treats a wide range of conditions, from broken bones and chest pain to serious accidents and life-threatening injuries. Our team evaluates and treats unexpected illnesses, pain, mental health conditions and chronic disease complications.

Explore emergency services

During your visit, you may move through different areas for treatment. In our internal waiting room, you can receive IVs and fluids as needed. For patient privacy and space, visitors are not permitted in this area. We also have a task area where we start IVs, give medication and clinicians examine patients. You’ll return to the lobby for the next step of care, if needed.

Patients are seen based on how serious their condition is, not by order of arrival. This process is called triage. A nurse will assess your needs and ensure you receive the most appropriate care quickly. Patients with life-threatening issues, like a heart attack or severe injury, will be prioritized for immediate care.

Bring a photo ID, insurance card and a list of your medications (names, dosages and when you last took them). If you brought your medications, let your nurse know. Any past medical records are also useful. If you need assistance sharing health information, you may want to consider bringing a family member or friend.

Yes. Emergency care is provided regardless of your ability to pay or whether you have insurance. Your health and well-being are important to us, and financial assistance options may also be available.

We typically share a summary of your visit with your primary care provider (PCP) or referring health care provider. This helps keep your care team informed about your emergency department visit and any treatment you may have received, and supports follow-up care if needed.

After your visit, you’ll receive a billing statement. For billing assistance or questions, please call (888) 488-7667.

Before your visit

Urgent and express primary care
Urgent and express primary care

For non-emergent needs, consider same-day treatment at one of our urgent care or express primary care locations.

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Why choose us?
Why choose us?

Our ER is open 24 hours a day, seven days a week, including holidays.

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Patient portal
Patient portal

You can sign up for access to our secure patient portal for visit summaries, test results, health records and more. 

Learn more

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