The Vintage Hospital Earns Healthgrades Patient Award

Houston, TX (May 11, 2026) – St. Luke’s Health - The Vintage Hospital announced today that it has been named a 2026 Outstanding Patient Experience Award™ recipient by Healthgrades, a leading resource Americans use to find a doctor or hospital. This achievement reflects St. Luke’s Health - The Vintage Hospital’s commitment to superior, patient-centered care puts the organization in the top 15% of hospitals nationwide for patient experience.

"At St. Luke's Health - The Vintage Hospital, we believe that exceptional healthcare goes beyond clinical expertise – it's about the entire patient experience,” said Elizabeth Ortega, Hospital President. “From the moment they walk through our doors, every interaction, every comfort, every act of compassion contributes to healing and well-being. I am incredibly proud that our team consistently strives to set the bar for quality patient experience, ensuring that every individual we serve feels valued, respected and expertly cared for." 

Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for patients during their hospital stay. For its 2026 analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from nearly 4,000 hospitals across 10 patient experience measures from hospitals that submitted patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2024 to December 2024.

These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations and cleanliness. The St. Luke’s Health - The Vintage Hospital’s Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.

“Better patient experiences are correlated with better health outcomes, which is why patients should always strive to seek care at a facility with a clear dedication to high-quality, patient-centered care,” said Dr. Alana Biggers, MPH, medical advisor at Healthgrades. “As an Outstanding Patient Experience Award recipient, St. Luke’s Health - The Vintage Hospital sets the benchmark for patient experience nationwide, ensuring that every patient feels heard, empowered and confident throughout the care journey.”

Learn more about how Healthgrades measures hospital quality. Additional resources include the Outstanding Patient Experience Award Methodology and a patient-friendly overview.

About St. Luke’s Health-The Vintage Hospital

St. Luke's Health-The Vintage Hospital is nationally-recognized for providing high-quality, compassionate care to Northwest Houston communities including Willowbrook, Champions and Tomball. With the resources and expertise of the St. Luke’s Health system, St. Luke's-The Vintage offers the latest advancements in diagnostic and surgical services, including heart care, lung health and orthopedics. St. Luke’s Health is a member of CommonSpirit. Learn more at commonspirit.org/vintage.

About Healthgrades

Healthgrades is dedicated to empowering meaningful connections between patients, doctors, and hospitals. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.For over 20 years, our health system, group practice, and life sciences marketing solutions have helped our partners reach and engage consumers on their way to the doctor. Healthgrades is part of RVO Health, the largest consumer health and wellness audience online across its brand portfolio, including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central and Bezzy, which touch every part of the health and wellness journey. RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives each month. Learn more at healthgrades.com.