CommonSpirit - Baylor St. Luke’s Medical Center - McNair Campus - Houston

McNair Tower One offers a wide range of medical services including orthopedics, outpatient surgery, and physical therapy and rehabilitation. Our 30-bed inpatient rehabilitation center serves patients who suffer from conditions such as stroke, traumatic brain injury, spinal cord injury, complex neurological disorders, amputation and orthopedic injury.

The McNair Café is located in the first-floor lobby. The café is open from 7:30 a.m. - 2 p.m. Breakfast is served from 7:30 to 10 a.m. and lunch is served from 11 a.m. to 2 p.m.  

If looking for other options outside of those hours, you will find a suite of vending machines in the hallways to the right of the café.

You can park in the blue surface lot and underground garage. Visitors may drop off patients at the Barbara and Corbin J. Robertson, Jr. entrance before parking. Credit cards are preferred.

Rates:

• 0–15 mins: Free
• 16 mins–2 hrs: $6
• 2–3 hrs: $11
• 3+ hrs: $16

You may also valet at the Barbara and Corbin J. Robertson, Jr. entrance from 5 a.m. to 7 p.m.

Rates:

• 0–15 mins: free
• 16 mins–2 hrs: $6
• 2–3 hrs: $11
• 3+ hrs: $16

Baylor St. Luke’s Medical Center offers an online patient record request tool, which is easy to use and free. If you prefer to pick up your medical records in person, you must complete a medical authorization form and bring it or mail it to Baylor St. Luke’s Medical Center.

Baylor St. Luke’s Medical Center 

Health Information Management
Mail Code 4-292
6720 Bertner Ave
Houston TX 77030
(832) 355-2077

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We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

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We offer secure online access to your health information, making it easier and more convenient to manage your care. With portal access, you can communicate with your doctor, access test results, request prescription refills and manage appointments. 

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When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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All Baylor St. Luke’s Medical Center facilities are committed to promoting a healthy healing environment for our patients, visitors and community. To support this effort, all tobacco products are prohibited at our hospitals and emergency rooms—including sidewalks and parking lots. Electronic e-cigarettes are also prohibited.

If your surgery is scheduled at Baylor St. Luke’s Medical Center – McNair Tower One, go to the admitting office on the first floor, just behind the security desk. After you check in, a staff member will escort you to the fourth floor.

Please bring:

• Your current insurance card and any required copay
• Any paperwork from your doctor (orders, consent forms, medical history or lab results.)
• A list of allergies and medications
• A copy of your advance directive or living will
• Know the name and purpose of your procedure and your general health history

If your surgery is at Baylor St. Luke’s Medical Center – McNair Tower One, go to the admitting office on the first floor, just behind the security desk. After you check in, a staff member will escort you to the fourth floor.

We offer several convenient ways to pay your hospital bill — so you can choose the option that works best for you. Pay your bill quickly and securely online, by phone, mail or in person at our McNair campus.

If you have any questions about your bill, our Patient Financial Services team is here to help. Please call us at (832) 355-3081 or read our billing FAQs for more details.

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Yes, we offer communication aids for our disabled patients, including those who are who are deaf, hard of hearing or blind with the following (at no additional cost):

• Qualified sign language interpreters
• Telecommunication devices (TTY/TDD)
• Readers for the blind and large print materials for the visually impaired

If you require assistance, please inform the registrar or your nurse.  You also may find useful information at:

• Hearing Loss Association of Houston
• Hearing Loss Association of America

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Many insurance plans require precertification or prior authorization before receiving care. Check your insurance card for instructions. If it says you must call, do so as soon as possible — usually within 24 hours of registration. This helps avoid delays.

At all Baylor St. Luke’s Medical Center facilities, we are dedicated to ensuring you have an excellent health care experience. As a patient, you can make your care safer by being an active, involved and informed member of your health care team. Talk to your care team if you have questions or concerns. Our hospital team is here to address any concerns you or your family may have.