Accessing your medical records
Your medical records contain important information about your health history, diagnoses, treatments and medications. They help us provide you with the best possible care. Whether you need your records for personal use or to share them with another health care provider, we are here to help.
You have the right to get a copy of your medical records. You can also ask for your records to be sent to another person or organization. This could be another health care provider, a family member or a legal representative.
To request your records, complete an authorization for the release of health information form. For more instructions or details, read the Request for Medical Records Guide Sheet. You can submit the form by mail, fax or in person at one of our medical records departments. Clearly state who can receive your records and for what purpose.
You may also view a portion of your records online through our secure online patient portal. This includes information like your lab results, medication history and upcoming appointments. It’s a convenient way to stay informed about your health.
We are here to help you get the information you need in a secure and timely manner. If you need your medical or billing records sent to another person or organization, please download and complete the Authorization to Disclose Form:
English: Authorization to Disclose Form
Requesting medical records
Patient online access form: This form is for patients and legal guardians with legal documentation who want a copy of their own medical records.
Requester submission portal: Use this option if you are a healthcare provider, attorney or requesting medical records for someone else and are not their legal guardian.
Note: You may be asked for additional documents such as a photo ID, birth certificate or power of attorney. You will receive an update or response from Sharecare within 3 business days. For questions, please call (602) 246-3398.
Frequent asked questions
How do I check the status of my request?
Visit https://recordstatus.sharecare.com
How do I pay for my medical records request?
Visit https://recordstatus.sharecare.com
How do I contact customer service?
Call (855) 206-5482, email us or contact us via our live chat. If you are a requester, sign up for the Sharecare Gateway to easily track your requests, download documents and pay invoices.
Our medical records department provides support to all patient care areas within the hospital, our urgent care facilities and laboratory. The staff is dedicated to making a positive contribution to the consistent high quality care provided to you before, during and after your stay at Chandler Regional Medical Center.
To request a copy of your records, please download and complete one of the forms below:
English: Patient Access Request Form
If you need your medical or billing records sent to another person or organization, please download and complete the Authorization to Disclose Form:
English: Authorization to Disclose Form
After completing the form, mail your request or bring it in person to:
Chandler Regional Medical Center
Health Information Management Department
1955 W. Frye Rd.
Chandler, AZ 85224
You may also email your completed form or fax it to (480) 728-3980. Questions? Call (480) 728-3125. The office is open from 8 a.m. to 4:30 p.m., Monday through Friday.
To get a copy of your records for yourself, please download and complete one of the forms below:
English: Patient Access Request Form
If you need your medical or billing records sent to another person or organization, please download and complete the Authorization to Disclose Form:
English: Authorization to Disclose Form
After completing the form, mail your request or bring it in person to:
Mercy Gilbert Medical Center
Health Information Management Department
3555 S. Val Vista Drive
Gilbert, AZ 85297
You may also fax it to (480) 728-9618. Questions? Call (480) 728-7104. The office is open from 8:30 a.m. to 4 p.m., Monday through Friday.
When you receive care at Dignity Health Yavapai Regional Medical Center in Prescott or Prescott Valley or visit your primary or specialty care provider at any Yavapai Regional Medical Group (YRMG) clinic, important information is being added to your medical record. We also assist with information for birth and death certificates and help make changes to your health records.
Your health care team has access to this important information, and with YRMC CareConnect, you have access to much of the same information anytime, anywhere you have an Internet connection.
Log in to YRMC CareConnect to access your health information or sign up for portal access. You may self-enroll using the link below or sign up during your YRMG clinic or Dignity Health Yavapai Regional Medical Center visit.
You may also contact the Health Information Management team to establish an account. Call (928) 771-5657 for more details.
To get a copy of your records for yourself, please download and complete one of the forms below:
English: Patient Access Request Form
If you need your medical or billing records sent to another person or organization, please download and complete the Authorization to Disclose Form:
English: Authorization to Disclose Form
After completing the form, mail your request or bring it in person to:
St. Joseph's Hospital and Medical Center
Health Information Management Department
350 West Thomas Rd
Phoenix, AZ 85013
You may also email your completed form or fax it to (602) 406-4120. Questions? Call (602) 406-3357. The office is open from 8:30 a.m. to 4 p.m., Monday through Friday.
To get a copy of your records for yourself, please download and complete one of the forms below:
English: Patient Access Request Form
If you need your medical or billing records sent to another person or organization, please download and complete the Authorization to Disclose Form:
English: Authorization to Disclose Form
After completing the form, mail your request or bring it in person to:
St. Joseph’s Westgate Medical Center
Health Information Management Department
350 West Thomas Rd.
Phoenix, AZ 85013
You may also email your completed form or fax it to (602) 406-4120. Questions? Call (602) 406-3357. The office is open from 8:30 a.m. to 4 p.m., Monday through Friday.
We are here to help you get the information you need in a secure and timely manner. To submit a request for medical records from Dignity Health Medical Group – Arizona, please download and fill out the request forms and submit them.
To get a copy of your records for yourself, please download and complete one of the forms below:
East Valley:
- English: Patient Access Request Form
- Spanish: Formulario de solicitud de acceso al paciente
Central/West Valley:
- English: Patient Access Request Form
- Spanish: Formulario de solicitud de acceso al paciente
If you need your medical or billing records sent to another person or organization, please download and complete one of the forms below
East Valley:
- English: Authorization to Disclose Form
- Spanish: Autorización para divulgar información
Central/West Valley:
- English: Authorization to Disclose Form
- Spanish: Autorización para divulgar información
Please submit your completed form via email or fax your form to (602) 406-7858. Questions? Call (602) 406-8988.
You can view a summary of your medical records anytime through our secure online patient portal. This includes information like your lab results, medication history and upcoming appointments. It’s a convenient way to stay informed about your health.
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