St. Joseph Health Burleson Hospital - Caldwell, TX

St. Joseph Health offers an online patient record request tool, which is easy to use and free. You'll need to verify your identity by uploading a photo of your driver's license, which you can take with your phone or computer. 

You may also view a portion of your medical records through our patient portal.

Request records electronically

We accept most major insurance plans, but since coverage is frequently updated, we recommend that you check with your insurance company for details or call our office so we can help you verify coverage.

View accepted insurance plans

We offer secure online access to your health information, making it easier and more convenient to manage your care. With portal access, you can communicate with your doctor, access test results, request prescription refills and manage appointments. We’re here to simplify your health care journey and put your needs first.

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We offer several convenient ways to pay your hospital bill. Pay securely online, by phone or mail, or in person at any St. Joseph Health hospital.

If you have any questions about your bill, call Patient Financial Services at (800) 487-1868.

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We provide free interpreter services for our limited English-speaking patients and related communication equipment and services for our hearing-impaired patients.

We offer a variety of resources to meet language needs, including:

• Face-to-face interpreters for many languages, including Spanish and American Sign Language

• Over-the-phone interpreters for most spoken languages

• Video-remote interpreting for American Sign Language

For questions about interpreter services,  please speak with your care provider for more information or assistance.

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Our spiritual care teams are available 24/7 at all St. Joseph Health facilities to help meet the emotional and spiritual needs of our patients and their families. Please contact a member of your care team if you need to speak with someone from the spiritual care department. For an area of solace, our hospital chapels offer a place of reflection and prayer for all faiths. Each St. Joseph Health chapel is open to all. Ask any member of our hospitals’ staff for chapel locations.

At St. Joseph Health, we are dedicated to ensuring you have an excellent health care experience. Our hospital team is here to address any concerns you or your family may have.

If we’re unable to resolve your concerns, you can report your complaint online directly with The Joint Commission. You can also mail your concerns to:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard|
Oakbrook Terrace, Illinois 60181
(630) 792-5000

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The Burleson Hospital Healthcare Council is a group at St. Joseph Health Burleson Hospital focused on improving care for our patients, staff and community. It helps guide how we serve by listening to feedback and making thoughtful improvements to our services.

The Council is built on key principles:

• Accountability to our patients, staff and community

• A strong commitment to ethical, respectful care

• A focus on continuous improvement

• Openness to different perspectives and ideas

• A belief in the power of collaboration and honest feedback

The Council meets regularly to share ideas, provide feedback and help us deliver the highest quality care. Many of their suggestions directly shape how we operate and serve the community.

We offer a wide range of volunteer roles in about 90 different departments. You can help in both clinical and non-clinical areas, depending on your interests and skills. Volunteer shifts are available during the week and on weekends—mornings, afternoons, evenings and even overnight.

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When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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