Dignity Health North State patient portals

Portal access helps you stay connected before, during and after care. My Portal is available to patients at the following locations:

• Dignity Health Medical Group
• Mercy Medical Center Mt. Shasta
• Mercy Medical Center Redding
• St. Elizabeth Community Hospital

For Lassen Medical Clinic patients –  Use Lassen Medical Clinic's patient portal for access to secure messages to your care team, lab results, appointment requests, and more. It's a simple way to manage your care information online.

Getting started

During your visit or after scheduling an appointment, you may receive an email invitation from Dignity Health (no-reply@commonspirit.org). Follow the instructions in the email to set up your account, then log in with your email and password. You can also download the My Portal mobile app from the Apple App Store or Google Play.

Find answers to common questions about setting up and using My Portal.

• Can I create an account for a family member?
  Yes. Children under 12 and dependent adults can have a My Portal account with an adult as the proxy. Adolescents 12-17 cannot have an account. This is because teens have legal privacy rights for certain types of care, and our system isn’t designed to separate what parents and teens can see. For dependent adults, a signed release or Medical Durable Power of Attorney is required.
  
  
• Who can access my account and medical information?
  You and authorized Dignity Health staff can view your medical records. You may also give a trusted person, such as a family member or caregiver, proxy access to help manage your care. You can change or remove proxy access at any time. You may be able to add or manage proxy access through My Portal. If you don’t see this option, contact Health Information Management or ask your care team for help.
  
  
• What if my portal invitation is lost or expired?
  Invitations expire after 90 days. You can request a new invitation from your Dignity Health facility or call technical support at (844) 274-8497 for help resending a pending or expired patient portal email invitation.

If you didn’t receive an email after your visit, ask our staff for help signing up for portal access. For medical records questions, contact your doctor’s office or hospital’s Health Information Management (HIM) department. Need technical assistance? Call technical support at (844) 274-8497.