Dignity Health – Mercy Medical Center Mt. Shasta

Visitors are a valued part of our patients’ care team, and your safety is important to us. We welcome up to two visitors at a time per patient with some exceptions. Children under 12 must be accompanied by an adult. Visiting hours are daily from 8 a.m.–8 p.m. 

Visiting guidelines by unit

• Emergency room: Patients are allowed one visitor at a time. 
• Critical care unit: Visitation is restricted between 6:30 a.m.–7:30 p.m. Visitors must be 12 or older, unless approval is given.
• Family birth center: We encourage visitors to wait until two hours after the baby is born to allow parents time to bond. Visitors are limited to a maximum of four at a time. Siblings of the newborn may visit.
• Pediatric patients: For pediatric patients, we encourage parents or a guardian to stay overnight and sleep at the bedside.
• Surgical patients: Outpatient surgical patients are allowed one visitor at a time.

Please wash your hands often and avoid visiting if you are sick. Thank you for helping us maintain a safe, healing environment for all patients and families.

Find more helpful visitor information

We want your stay to be comfortable, safe and stress-free. Rooms are assigned based on your doctor’s orders, care needs and availability. Please bring only essential clothing and toiletries. Leave all valuables and electric appliances such as hair dryers or razors,  at home.

During your stay, you’ll have access to: 

• Assistive devices

• Direct dial phone

• Interpretive services

• Spiritual services

Family and friends may dial our main number (530) 926-6111 and ask the operator to call your room. All calls within Northern California are free to patients.

Our Blessed Sacrament Chapel is open 24/7, offering a quiet space for prayer and reflection, with a daily prayer broadcast at 8 a.m. and a prayer box for special intentions. Chaplains are available to provide spiritual support to people of all faiths; simply tell your nurse or call (866) 476-2036, ext. 323. You may also invite your own clergyperson to visit. For peaceful reflection outdoors, the Nepenthe Walking Trail offers a wheelchair-accessible path with streams, ponds and picnic areas.

We believe every patient deserves care that reflects their values, wishes and dignity. Advance directives give you the opportunity to share your wishes for medical care if you’re unable to speak for yourself. It can outline preferences for life-sustaining treatment, pain control and name someone to make decisions on your behalf.

If you already have an advance directive, please bring a copy with you when you come to the hospital. If you don’t, you can complete a form during your stay or download one in English or Spanish. Our chaplains, case managers, discharge planners and social workers are here to help you through the process.

Volunteers are an integral part of our Mt. Shasta campus, extending non-clinical care and compassion to all patients and visitors. Our volunteers include students, working adults and retirees.

For information on how to volunteer, please call (530) 926-7147 Monday through Friday between 9 a.m–5 p.m. Volunteers may work with clerical support services, the gift shop or information desks, as well as:

• Emergency department

• Obstetrics

• Outpatient surgery

• Patient services

• Transportation

Learn more

Yes, you don’t have to travel far to get the care you need. You can receive timely care at one of our community clinics. Mercy Lake Shastina Community Clinic, Dignity Health Pine Street Clinic and Dignity Health Mt. Shasta Community Clinic offer immediate walk-in care and appointments for:

• Behavioral health and counseling

• Chiropractic care

• Comprehensive treatment of infants, children, adults and seniors

• Physical exams, including routine, employee, sports and school

• Podiatry services, including diagnosing and treating conditions affecting the feet, ankles and lower limbs

• Preventive care, including information on diet, exercise and staying healthy

• Well-child care, including regular checkups and immunizations

• Well-woman care, including gynecological exams and pregnancy tests