Dignity Health – Mercy Hospital Downtown

Preregistration is not required, but it can help make the process easier. By providing your information ahead of time, you may save time and reduce stress on the day of your appointment or admission. While we do not currently offer online preregistration, our admitting team is here to help.

Please have these items with you when you call:

• Your insurance identification card
• Procedure date and time
• Type of procedure (such as knee replacement or hernia repair surgery)
• Personal contact information

Call (661) 632-5000 for more information.

Before hospitalization, it can help to understand your rights as a patient and gather a few important items in advance. You have the right to make decisions about your medical care, including being informed about your treatment options and their possible benefits and risks. You may choose to consent to or refuse treatment, including life-sustaining care.

Bring the following items with you to the hospital:

• A list of all current medications, including over-the-counter medications and dosage details
• Your insurance card or billing information
• Your Advance Directive or a completed copy of our form (English and Spanish)
• Personal toiletries and containers for items like glasses, contacts or hearing aids if you’ll be staying overnight
• Minimal clothing, including comfortable sleepwear, a robe and slippers

Explore our visitor information page for more details.

Being a Center of Excellence means Mercy Hospital Downtown has met rigorous national and international standards for quality and safety. The Surgical Review Corporation awarded our hospital with Center of Excellence accreditations in Colorectal Surgery, Hernia Surgery, Minimally Invasive Gynecology, Minimally Invasive Surgery and Robotic Surgery. This national recognition distinguishes us and shows patients they can trust us for compassionate, top-quality care that meets the highest benchmarks.

We support the health of all patients regardless of sexual orientation or gender identity and expression. We also understand the unique health needs of the LGBTQ+ community and strive to provide quality, inclusive, culturally competent care. Our hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer in the Human Rights Campaign Foundation's Healthcare Equality Index for the compassionate care we provide.

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If you have questions or concerns about the quality of care that you or a family member received, let your nurse or the unit’s nursing supervisor know. If that does not resolve your issue, you have the right as a patient to file a formal complaint (grievance).

You can file a complaint by calling (661) 632-5548 or completing our online form. You may also submit a complaint in person or by mail. We keep all concerns confidential.

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Mercy Hospital Downtown
2215 Truxtun Ave.
Bakersfield, CA 93301