CommonSpirit in Tennessee and Georgia patient portal

The enhanced CommonSpirit Patient Portal includes new features designed to help you manage your care online. These features include:

• Pay your bills online: Securely view and pay your medical bills in one place for care received after October Oct. 31, 2026. For care received before this date, continue to use your previous portal or payment method. Learn more about our bill pay options.

• Save time at urgent care and the ED: Let us know you are on your way so we can prepare for your arrival through “Find Urgent Care.” 

  • While this isn't an appointment, it helps our front desk and care teams better understand your needs before you arrive.

• Get an appointment sooner: Join our digital waitlist to be notified if an earlier appointment becomes available.

• Message your care team: Stay in touch with your doctors and care team.

• Schedule appointments: Quickly book, reschedule or cancel your appointments.

• Access the pharmacy: Manage your prescriptions.

• Access your records during hospital stays: View your care team, track test results, medicines and schedule through MyChart Bedside.

• Stay connected: Your health information is connected across all our locations, keeping your records together no matter where you go at CommonSpirit.

Messages and notifications, such as reminders and test results, will now come from CommonSpirit.

Ready to access the enhanced patient portal? Your next steps depend on the patient portal you used previously. View step-by-step instructions. 

Link your original and enhanced CommonSpirit Patient Portal to have your health information in one place.

The enhanced CommonSpirit Patient Portal and Mobile App helps you contact your care team, starting day one. When you access the new portal or app, you can safely and securely message your doctors and care teams. If the doctor you've seen in the past year isn't listed in your enhanced portal or app, please call your doctor’s office.

As we transition to the enhanced CommonSpirit Patient Portal at CommonSpirit in Tennessee and Georgia and The Chattanooga Heart Institute, you may temporarily have limited functionality in the enhanced and original versions of the CommonSpirit Patient Portal and Mobile App.    

What to expect during the transition 

During the first few weeks of the transition, your health information and functionality may be limited in the new, enhanced CommonSpirit Patient Portal. Following your next appointment, most of your health information will appear in your enhanced portal. 

For the most seamless experience, be sure to link your original CommonSpirit Patient Portal with the new, enhanced CommonSpirit Patient Portal and Mobile App. By linking accounts, you’ll be able to use both portals during this transition, schedule new appointments in the enhanced version and have access to your prescriptions and medical health history in the original portal.

When you use a CommonSpirit lab, your results connect directly to the enhanced CommonSpirit Patient Portal and Mobile App. You and your care team will be able to view them in the portal or app as soon as the results are available.

Results from a different laboratory will be added to your patient portal, but it may take a little longer for them to appear. 

When you use a CommonSpirit pharmacy, your pharmacy and care team share the same system, making it easier and faster to coordinate your medications. If you would like to use another pharmacy, just let your care team know where you would like to have your prescription filled.

It’s a good idea to check your health plan coverage and possible out-of-pocket costs.

MyChart Bedside keeps you informed during your hospital stay. With MyChart Bedside you can use the enhanced CommonSpirit Mobile App to stay connected with your care every step of the way. 

During your hospital stay, you can use MyChart Bedside to:

• View your daily schedule

• Track medications, test results and more

• Message your care team

• Access educational materials

After your hospital stay, your information from MyChart Bedside will be available in your enhanced CommonSpirit Patient Portal and Mobile App.

We are making updates to how parents and guardians access their teens’ (ages 13-17)  health records online with proxy access. This update ensures we comply with state and federal laws.

This is a change to online access, not to the care an adolescent receives or their relationship with their care team. Teens can continue to access and manage their own health information online through the enhanced CommonSpirit Patient Portal.

Federal privacy law protects adolescents’ rights to keep portions of their medical record private from parents and guardians. Beginning October. 31, 2026 , when you sign up for the enhanced CommonSpirit Patient Portal and Mobile App, you can easily establish or re-establish proxy access: 

• Join your teen at their next clinic or doctor’s office visit

• Bring your ID and insurance card

• Complete the proxy access form at the front desk with clinic staff

Adolescent proxy access allows a designated person (the proxy) to access another individual's health information.

As we transition to the enhanced version of the CommonSpirit Patient Portal and Mobile App, we update required consent forms at your next visit to ensure they are in our new system. 

You may be asked to sign certain forms again even if you have completed them previously. This may include Consent to Treat, HIPAA and other required registration or clinical consents. Thank you for your patience during this transition.

With the enhanced CommonSpirit Patient Portal and Mobile App, you can let us know when you are on your way for urgent care or emergency department visits through “Find Urgent Care.” While this isn't an appointment, it helps our front desk and care teams better understand your needs before you arrive. Find Urgent Care does not guarantee a treatment time. Patients are prioritized, or triaged, based on clinical need and the urgency of their condition.

We offer convenient options for you to pay bills from your doctor’s office, hospital and imaging visits. Whether you prefer to pay online, by phone or through the mail, we offer options to suit your needs.

Bills for all care received after October 31, 2026, will appear in the enhanced CommonSpirit Patient Portal and Mobile App.  

A $0 balance in the enhanced CommonSpirit Patient Portal or Mobile App does not mean an older balance from before October 31, 2026, has been cleared. Outstanding bills for care received before October 31, 2026, will continue to be paid through previous patient portals or other established payment methods. 

For any care received after October 31, 2026, you’ll have the option to easily pay bills through the enhanced CommonSpirit Patient Portal or Mobile App. Learn more on our CommonSpirit in Tennessee and Georgia and The Chattanooga Heart Institute’s bill pay page or call (888) 717-0197 for more information.

We are here to help. We have dedicated support team members ready to assist with any questions or issues you may have through our help line at (844) 528-8383. You can also speak to your clinic or facility team during your next appointment.