Dignity Health - Mercy Hospital of Folsom

Visitors are a valued part of our patients’ care team, and your safety is important to us. Visiting hours are daily from 8 a.m to 9 p.m. Please wash your hands often and avoid visiting if you’re sick.

Visiting guidelines by unit

• Emergency department: One visitor as space allows for patients over 18; others may wait in the lobby. Two visitors are allowed for patients under 18, space permitting

• Family birth center: Two visitors (plus a support person) during labor, delivery and postpartum; visitors may rotate

• Inpatient units: Two visitors

• Outpatient procedures: One visitor must stay in the designated waiting area

Find more helpful visitor information

We want your stay to be comfortable, safe and stress-free. Rooms are assigned based on your doctor’s orders, care needs and availability. Please bring only essential clothing and toiletries. Leave all valuables and electric appliances such as hair dryers or razors,  at home.

During your stay, you’ll have access to: 

• Assistive devices

• Direct dial phone

• Interpretive services

• Spiritual care

Your meals will be served daily during the following times:

• Breakfast: 8–9 a.m.
• Lunch: 12–1 p.m.
• Dinner: 5:30–6:30 p.m.

Yes, we offer several in-person and virtual classes and support groups dedicated to your health and wellness. We’re here for you and your family with resources that include cancer support groups and classes for new parents.

Where you choose to welcome your new addition to the family is a big decision. We offer virtual and in-person tours of our Family Birth Center to ensure you know what to expect during your birthing experience. 

Register for a tour

The Patient and Family Advisory Council brings neighbors and hospital leaders together to strengthen communication between patients, families and hospital leadership to improve care and satisfaction. Members share feedback, promote patient- and family-centered care and collaborate on new ideas to enhance the hospital experience. 

To learn more or apply, click here.

We believe every patient deserves care that reflects their values, wishes and dignity. Advance directives give you the opportunity to share your wishes for medical care if you’re unable to speak for yourself. It can outline preferences for life-sustaining treatment, pain control and name someone to make decisions on your behalf.

If you already have an advance directive, please bring a copy with you when you come to the hospital. If you don’t, you can complete a form during your stay or download one in English or Spanish. Our chaplains, case managers, discharge planners and social workers are here to help you through the process.

Volunteers are an integral part of Mercy Hospital of Folsom, extending non-clinical care and compassion to all patients and visitors. Our volunteers include students, working adults and retirees.

If you’re a college student interested in joining our volunteer program, please complete the volunteer application. If you’re interested in joining our auxiliary team of volunteers, please complete the auxiliary application.

Learn more

Patient safety is central to our mission. Every patient deserves compassionate, professional care delivered with respect. If you ever have questions about your experience or your rights as a patient, please speak with your nurse or the unit’s nursing supervisor. If your concern isn’t resolved, you may file a formal complaint (grievance) by phone or online. You may also reach us in person or by mail:

Personal and mail delivery

Quality, Risk, Safety and Customer Services
Mercy Hospital of Folsom
1650 Creekside Dr.
Folsom, CA 95630
(916) 983-7400

You may also wish to contact:
California Department of Public Health
Licensing and Certification
Sacramento District Office
3901 Lennane Drive, Suite 210
Sacramento, CA 95834

If your concerns remain unresolved, contact The Joint Commission (One Renaissance Blvd., Oakbrook Terrace, IL 60181) by calling (630) 792-5000.