Dignity Health Arizona patient portal

Find answers to common questions about setting up and using My Portal.

• Can I create an account for a family member?
  Yes. Children under 12 and dependent adults can have a My Portal account with an adult as the proxy. Adolescents 12-17 cannot have an account. This is because teens have legal privacy rights for certain types of care, and our system isn’t designed to separate what parents and teens can see. For dependent adults, a signed release or Medical Durable Power of Attorney is required.

• Who can access my account and medical information?
  You and authorized Dignity Health staff can view your medical records. You may also give a trusted person, such as a family member or caregiver, proxy access to help manage your care. You can change or remove proxy access at any time. You may be able to add or manage proxy access through My Portal. If you don’t see this option, contact Health Information Management or ask your care team for help.

• What if my portal invitation is lost or expired?
  Invitations expire after 90 days. You can request a new invitation from your Dignity Health facility or call technical support at (844) 274-8497 for help resending a pending or expired patient portal email invitation.

• Why am I getting a “400 Bad Request” error when I try logging into My Portal by Dignity Health?
  My Portal uses different access links based on your care location. This error typically occurs when you try to access My Portal using a link that does not match the region where you receive care. If you select the incorrect regional link, the login attempt will fail and may display a “400 Bad Request” error.

  To resolve this, please use the correct link based on where you receive care: 

  • Patients in Nevada and select regions of California (Bay Area, Central Coast, Ventura County and Southern California) can access My Portal by clicking here.
  • Patients in Arizona (excluding Yavapai Regional Medical Center patients) and select the following regions of California (Greater Sacramento, Central Valley and Northern California) can access My Portal by clicking here.

If the problem persists, call (844) 274-8497.

If you didn’t receive an email after your visit, ask our staff for help signing up for portal access. For medical records questions, contact your doctor’s office or hospital’s Health Information Management (HIM) department. Need technical assistance? Call technical support at (844) 274-8497.