Dignity Health - Mercy General Hospital

Visitors are a valued part of our patients’ care team, and your safety is important to us. Visiting hours are daily from 9 a.m to 9 p.m. Please wash your hands often and avoid visiting if you’re sick.

Visiting guidelines by unit

• Emergency department: One visitor for adults; two legal guardians for patients under 18

• Family birth center: Two visitors including birth partner or coach/doula during labor and delivery; visitors may rotate. Two visitors at a time during postpartum recovery; visitors may rotate

• Outpatient procedures: One visitor, must stay in the designated waiting area

• Intensive care unit: Two visitors; visitors under 14 years old are not encouraged, due to the sensitive nature of care.

Find more helpful visitor information

At Mercy General Hospital, we want your visit to feel comfortable and convenient. Stop by our gift shop, open Monday through Friday from 9 a.m. to 1 p.m., or enjoy a meal at the J Street Bistro on the first floor, open daily from 6:30 a.m. to 6:30 p.m. Choose from hot grill favorites, fresh salads, paninis, pizza and more. Call (888) 603-4796 for more information.

For those visiting from out of town, the House of Mercy (just across the street) offers welcoming, apartment-style lodging with a shared kitchen. 

Learn more about House of Mercy

Yes, we offer several in-person and virtual classes and support groups dedicated to your health and wellness. We’re here for you and your family with resources that include cancer support groups and classes for new parents.

Explore all classes and events

Where you choose to welcome your new addition to the family is a big decision. We offer virtual and in-person tours of our Family Birth Center to ensure you know what to expect during your birthing experience. 

Register for a tour

The Patient and Family Advisory Council brings neighbors and hospital leaders together to strengthen communication between patients, families and hospital leadership to improve care and satisfaction. Members share feedback, promote patient- and family-centered care and collaborate on new ideas to enhance the hospital experience. 

Learn more or apply

We believe every patient deserves care that reflects their values, wishes and dignity. Advance directives give you the opportunity to share your wishes for medical care if you’re unable to speak for yourself. It can outline preferences for life-sustaining treatment, pain control and name someone to make decisions on your behalf.

If you already have an advance directive, please bring a copy with you when you come to the hospital. If you don’t, you can complete a form during your stay or download one in English or Spanish. Our chaplains, case managers, discharge planners and social workers are here to help you through the process.

Volunteers are an integral part of Mercy General Hospital, extending non-clinical care and compassion to all patients and visitors. Our volunteers include students, working adults and retirees.

Those interested in volunteering must commit to 100 volunteer hours per year. Selection is based on open volunteer positions, skill level and meeting certain requirements. Please review the volunteer department descriptions for more details. If you have any questions, send us a message or call (916) 453-4559.

Learn more

Patient safety is central to our mission. Every patient deserves compassionate, professional care delivered with respect. If you ever have questions about your experience or your rights as a patient, please speak with your nurse or the unit’s nursing supervisor. If your concern isn’t resolved, you may file a formal complaint (grievance) by phone or online. You may also reach us in person or by mail:

Personal and mail delivery

Quality, Risk, Safety and Customer Services
Mercy General Hospital
4001 J Street
Sacramento, CA 95819
(916) 733-6964

You may also wish to contact:

California Department of Public Health 
Licensing and Certification
Sacramento District Office
3901 Lennane Drive, Suite 210
Sacramento, CA 95834

If your concerns remain unresolved, contact The Joint Commission (One Renaissance Blvd., Oakbrook Terrace, IL 60181) by calling (630) 792-5000.