Dignity Health – Memorial Hospital

Yes. At Dignity Health – Memorial Hospital, keeping families close is a priority. We offer two on-campus housing options to support loved ones during hospital stays. The Bakersfield Ronald McDonald House offers a “home away from home” for families of pediatric or NICU patients under the age of 21. The Hope House, built by the Kern County Builders Exchange, serves families of patients 21 years of age and older and provides overflow housing when needed. Both houses offer comfort, support and a welcoming space just steps from the hospital.

We appreciate our volunteers who bring comfort, support and a personal touch to patients, families and staff. Adults 18 or older and youth ages 16-17 can serve as greeters, unit liaisons, NICU cuddlers, gift shop workers and pet therapy providers.

Applicants can submit an online application and complete an interview, background check, orientation, training and immunizations. All volunteers must commit to a weekly 4-hour shift for a minimum of 200 total service hours.

Those interested in volunteer opportunities may also consider becoming a patient and family centered care (PFAC) ambassador, serving as a nonclinical caregiver or patient liaison. Call (661) 541-0502 to inquire about PFAC opportunities.

Explore all volunteer opportunities

Preregistration is not required, but it can help make the process easier. By providing your information ahead of time, you may save time and reduce stress on the day of your appointment or admission. While we do not currently offer online preregistration, our admitting team is here to help.

Please have these items with you when you call:

• Your insurance identification card
• Procedure date and time, or expected delivery date
• Type of procedure (such as knee replacement or hernia repair surgery)
• Personal contact information
• OB provider (for maternity patients)

Call (661) 327-4647 for more details.

We support the health of all patients regardless of sexual orientation or gender identity and expression. We also understand the unique health needs of the LGBTQ+ community and strive to provide quality, inclusive, culturally competent care. Our hospital has been recognized as an LGBTQ+ Healthcare Equality Leader in the Human Rights Campaign Foundation's Healthcare Equality Index for the compassionate care we provide.

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If you have questions or concerns about the quality of care that you or a family member received, let your nurse or the unit’s nursing supervisor know. If that does not resolve your issue, you have the right as a patient to file a formal complaint (grievance).

You can file a complaint by calling (661) 541-0502 or completing our online form. You may also submit a complaint in person or by mail. We keep all concerns confidential.

Personal and mail delivery
Memorial Hospital
420 34th St.
Bakersfield, CA 93301

At Memorial Hospital, our Patient and Family Centered Care Advisory Council (PFAC) brings together patients, families and healthcare providers from diverse backgrounds. The council fosters collaboration, strengthens communication and supports patient and family involvement in shaping our policies, programs and services.

Council members meet monthly, and applications are always welcome. To learn more about how you can contribute to this important work, please call (661) 541-0502.